# Manager, Customer Success Managers, EMEA

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Customer Success
**Experience:** 8+ years
**Skills:** Customer Success Management, Software Sales, Software Adoption, Software Development Lifecycle, Agile, DevOps, Kubernetes, Docker, SAST, DAST, AWS, GCP, Azure, Okrs, Customer Renewals
**Posted:** 2026-08-10

> Leads a distributed team of Customer Success Managers responsible for customer adoption, account health, renewals, and executive relationships. The role requires experience managing teams and scaling customer success practices, strong operational and strategic skills, and fluent German.

## Job Description

## Responsibilities

- Mentor and enable the team to exceed company growth and retention forecasts.
- Work with the Customer Success Director to establish and manage goals and responsibilities for Customer Success Managers (CSMs).
- Manage a team of customer-focused CSMs responsible for account health and care, including customer onboarding, adoption, executive business reviews, and successful renewals.
- Ensure CSMs meet expectations for core knowledge, communication, and execution.
- Coach, motivate, and lead team members toward strong performance and career development through timely feedback and development support.
- Manage resource assignments and staffing levels, including recruitment as needed.
- Improve the processes and tools used by the team.
- Develop senior-level customer relationships.
- Partner with team leaders to support customers during escalations.
- Build strong relationships with Engineering and Product to align goals and initiatives.
- Oversee initiatives established through OKRs.
- Execute strategies and vision with the Director and other managers.
- Represent company leadership and values in internal and external interactions.

## Requirements

- Proven track record in software or technology sales, consulting, or customer success.
- Experience leading teams, driving software adoption, and building or scaling customer success management practices.
- Experience with software development lifecycle processes and tools, as well as agile or DevOps practices.
- Ability to develop strategies, translate them into initiatives, and track successful delivery.
- Demonstrated ability to lead managers and manage global, distributed teams across cultures, lines of business, and geographies.
- Strong management presence, leadership ability, communication skills, and interpersonal skills.
- Operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning.
- Ability to collaborate across the organization and with external stakeholders.
- Experience working successfully with senior executives, including VP and C-level executives.
- Strong operational skills focused on organizational efficiency and customer satisfaction.
- Ability to give and receive positive and constructive feedback.
- Ability to connect technology with measurable business value.
- Strategic thinking about business, products, and technical challenges.
- Fluent German.

## Nice to Have

- Knowledge of cloud and container technologies such as Kubernetes and Docker.
- Knowledge of application security, including SAST and DAST.
- Knowledge of cloud deployment models such as AWS, Google Cloud, and Azure.

## Benefits and Compensation

- Benefits supporting health, finances, and well-being.
- Flexible paid time off.
- Team member resource groups.
- Equity compensation and employee stock purchase plan.
- Growth and development fund.
- Parental leave.

## Similar jobs

- [Senior Technical Account Manager](https://hotfix.jobs/jobs/b53a67dd-00fa-41d0-9e9a-37b527ae7266) - Docker - Remote - CA$202k – CA$288k/yr
- [Technical Account Manager, Observe](https://hotfix.jobs/jobs/8867918c-67fc-409c-8689-d26fe72b0abf) - Snowflake - Remote - $148k – $194k/yr
- [Strategic Customer Success Manager](https://hotfix.jobs/jobs/6023f952-b4b9-4c92-a880-d82463304a79) - MongoDB - New York, NY - $115k – $226k/yr
- [Sr. Manager, Commercial Customer Success](https://hotfix.jobs/jobs/e7ab87fe-a452-472a-a0a5-24610267ff04) - Vanta - Remote - $198k – $233k/yr
- [Customer Success Team Lead, Enterprise](https://hotfix.jobs/jobs/67d002ac-6c90-40b4-9761-f420b13728fb) - Dandy - Remote - $120k – $120k/yr

**Apply:** https://hotfix.jobs/jobs/c44fa41c-0a78-414b-a91c-e5c51d6ed4e1
**Canonical:** https://hotfix.jobs/jobs/c44fa41c-0a78-414b-a91c-e5c51d6ed4e1