# Care Coordinator

**Company:** [Sprinter Health](https://hotfix.jobs/companies/sprinter-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $44k – $46k/yr
**Experience:** 1+ years
**Skills:** HIPAA, medical terminology, lab result tracking, medical records, electronic health records, emr, elation, Zendesk, Slack, Google Workspace, Zoom, mac os, phi, quest
**Posted:** 2026-08-04

> Coordinates post-visit healthcare workflows by verifying lab results, clinical documentation, and required paperwork, resolving missing information within service-level agreements, and supporting patient outreach. Requires at least one year of clinical healthcare experience, strong attention to detail, and familiarity with EHR and workplace tools.

## Job Description

## Responsibilities
- Conduct post-visit reviews of completed in-home appointments, confirming lab draws, documentation, and required paperwork were completed accurately and on time.
- Monitor and track lab results and imaging reports through Quest and other clinical applications.
- Identify missing, delayed, or incomplete results and follow up with labs, providers, and internal teams to resolve gaps within defined SLAs.
- Upload, organize, and manage clinical documents accurately and promptly.
- Escalate clinical concerns or documentation gaps to the appropriate clinical or operational team.
- Maintain confidentiality and HIPAA compliance when handling PHI and clinical records.
- Support outbound patient outreach calls, including result delivery and appointment follow-up, as needed.
- Monitor workflows for gaps or inefficiencies and suggest or support process improvements.
- Adapt to updated SOPs, tools, and priorities in a fast-moving environment.

## Requirements
- At least 1 year of experience in a clinical healthcare environment, such as healthcare administration or patient care coordination.
- Working knowledge of HIPAA, patient privacy standards, and medical terminology.
- Experience reviewing or tracking lab results, clinical documentation, or medical records.
- Experience communicating with doctors' offices, hospitals, labs, and clinics by phone and email to resolve missing information.
- Experience using electronic health record (EHR) systems and healthcare software.
- Fluency with Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk.
- Strong organizational, attention-to-detail, written communication, documentation, adaptability, follow-through, and accountability skills.
- Comfort making occasional outbound patient calls.

## Preferred Qualifications
- Experience with an EMR; Elation experience is a plus.
- Experience with Zendesk or similar ticketing systems.
- Experience with lab result tracking or medical records follow-up.
- Experience handling outbound patient calls, including result delivery or post-visit follow-up.
- Experience in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment.

## Compensation and Benefits
- Temporary full-time position.
- Remote work arrangement.

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