# Implementation Consultant

**Company:** [Motive](https://hotfix.jobs/companies/motive)
**Location:** Mexico City, Mexico
**Role:** Solutions Architecture
**Experience:** 2+ years
**Skills:** Project Management, Customer Onboarding, Implementation, Technical Troubleshooting, Integrations, CRM, Ticketing Tools, Documentation Tools, KPI Tracking, Stakeholder Communication
**Posted:** 2026-08-17

> Own standardized, customer-facing implementations for lower-segment accounts, from discovery and configuration through training and go-live. The role requires 2–4+ years in implementation or onboarding, strong project management and communication skills, technical aptitude, and Spanish-language enablement capability.

## Job Description

## Responsibilities
- Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
- Deliver Spanish-language enablement through live sessions and recorded modules covering product setup, workflows, and troubleshooting.
- Configure standard integrations and features, including user roles, device provisioning, alerting, and reporting templates, using repeatable playbooks.
- Proactively manage timelines, risks, and dependencies; escalate blockers and drive clear resolution paths.
- Track and report implementation KPIs, including milestone completion, activation, and user engagement, and document project artifacts for handoff.
- Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
- Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth post-go-live transitions.
- Capture customer feedback to inform product improvements and refine implementation playbooks for scale.

## Requirements
- 2–4+ years of experience in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments.
- Strong written and verbal communication skills; English proficiency required for internal collaboration.
- Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
- Strong project management skills, including planning, prioritization, stakeholder communication, and risk management.
- Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
- Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.
- Data-driven approach to tracking KPIs and continuously improving processes; comfortable working in CRM, ticketing, and documentation tools.
- Growth-oriented, organized, and resilient, with the ability to thrive in fast-paced environments and context-switch across multiple accounts.

## Similar jobs

- [Installation Specialist](https://hotfix.jobs/jobs/97395aa4-3fe3-46b8-a017-982d1b14c77d) - SpotOn - Mexico City, Mexico
- [Menu Design and Development Specialist](https://hotfix.jobs/jobs/d75e404e-ccaa-41d5-b509-853d54d2afa0) - SpotOn - Mexico City, Mexico
- [Healthcare Solutions Consultant](https://hotfix.jobs/jobs/73011bc9-0873-4e12-be71-deb6a3197f1a) - Plenful - Remote
- [Enterprise Solutions Consultant/Regional Launcher, LATAM](https://hotfix.jobs/jobs/e7bb6cf7-dc19-4c96-82d0-3880c28d8b00) - Nash
- [Implementation Manager](https://hotfix.jobs/jobs/42117ae9-d993-4080-839e-d50c30c839ef) - OpenLoop - Remote

**Apply:** https://hotfix.jobs/jobs/c3f2ea2a-61be-4b5d-ad08-a858c1722fdb
**Canonical:** https://hotfix.jobs/jobs/c3f2ea2a-61be-4b5d-ad08-a858c1722fdb