# Implementation Engineer, Observe

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $160k – $210k/yr
**Experience:** 5+ years
**Skills:** OpenTelemetry, Splunk, Elk, Datadog, New Relic, Dynatrace, Grafana, AWS, GCP, Azure, Kubernetes, Telemetry Pipelines, Observability, SRE, DevOps
**Posted:** 2026-08-20

> Hands-on post-sales technical practitioner who deploys and operationalizes Observe for enterprise customers, designing telemetry pipelines and migrating existing observability environments. Requires 5+ years in customer-facing technical roles plus strong OpenTelemetry, cloud, and observability expertise.

## Job Description

## Responsibilities
- Lead structured implementations for enterprise customers from kickoff through initial production readiness.
- Design and configure telemetry ingestion pipelines for logs, metrics, and traces, including parsing, enrichment, normalization, and routing.
- Work hands-on with OpenTelemetry instrumentation and collectors.
- Migrate and modernize observability environments such as Splunk, ELK, and cloud-native monitoring tools into Observe.
- Configure datasets, dashboards, alerts, and core observability assets aligned to customer use cases.
- Establish implementation plans, milestones, and success criteria with customers.
- Provide hands-on guidance that enables customers to become self-sufficient.
- Identify and address technical risks, data quality issues, and architectural gaps.
- Capture implementation patterns, best practices, and reusable assets.
- Collaborate with Observability Engineers, Architects, Support, Product, and Engineering.

## Requirements
- 5+ years of experience in customer-facing technical roles such as implementation engineering, solutions architecture, technical consulting, or SRE.
- Strong hands-on experience with observability platforms and telemetry pipelines.
- Practical experience with OpenTelemetry instrumentation, collectors, exporters, and pipelines.
- Experience with commercial or open-source observability solutions such as Splunk, ELK/Elastic, Datadog, New Relic, Dynatrace, or Grafana.
- Solid understanding of logs, metrics, and traces, including data modeling and tradeoffs at scale.
- Experience with AWS, GCP, or Azure and modern application architectures.
- Ability to work directly with technical customer teams and communicate clearly at multiple levels.
- Strong problem-solving skills and comfort working through ambiguity.

## Nice to Have
- Experience migrating customers from Splunk or ELK to modern observability platforms.
- Background in SRE, DevOps, or platform engineering.
- Familiarity with Kubernetes, containerized workloads, and cloud-native tooling.
- Experience creating implementation templates, runbooks, or enablement content.
- Exposure to multiple observability vendors or hybrid observability environments.

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