# Product Operations Manager

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA, Seattle, WA, New York, NY
**Role:** Product Operations
**Salary:** $180k – $240k/yr
**Skills:** Python, JavaScript, SQL, Airtable, Retool, Zapier, Git, GitHub, Databricks, Openai Apis
**Posted:** 2026-04-07

> Senior individual contributor managing alpha/beta/GA programs, launch calendars, user feedback systems, and operational automations for AI product teams. Requires deep product ops experience at scaling tech firms, cross-functional coordination, and building no-code/AI tools.

## Job Description

## Responsibilities
- Stand up and operate alpha/beta/GA programs with clear entry/exit criteria, recruiting design partners, running internal dogfooding, and transforming qualitative/quantitative insights into prioritized product work.
- Own the launch calendar and readiness cadence for a product group; run XFN checkpoints across Product, Eng, Research, Safety, Security, Legal, Support, and GTM.
- Build the systems to capture, triage, and synthesize user feedback into actionable recommendations.
- Lead coordination for high-impact moments (e.g., Dev Day demos, rollout waves, partner showcases), managing timelines, resources, and communications to ensure successful outcomes.
- Build internal tools/automations (code/no-code/AI) that scale operations: Feedback intake, issue taxonomy, release notes, etc.
- Contribute to building and scaling the Product Operations function at OpenAI—codifying best practices, raising the quality bar, and mentoring peers.

## Requirements
- Deep experience in Product Operations at scaling tech companies, working closely with Product/Engineering and XFN partners on central systems (e.g., launch calendar / launch readiness) and bringing products to market by running betas and launch activities.
- Regularly working with agentic AI tools to increase leverage (e.g., Codex).
- Entrepreneurial spirit, bias for action, and high agency; ship v1s quickly and iterate to quality at scale.
- Can build systems/tools (via code / no-code / AI) to make internal processes simple, fast, and reliable.
- Can self-prioritize and context switch across multiple projects and stakeholders without losing the thread.
- Clear, persuasive communicator in writing and in the room; influence without authority.
- Engaged and curious about the rapidly evolving AI and agentic-systems landscape.
- Know how to find the line between chaos and bureaucracy when setting up processes.
- Can nurture a fun, inclusive, high-ownership team culture.
- Appreciate the technical nuances of LLM-powered agents (tool use, evals, telemetry, safety constraints).

## Skills
**Specific technologies / skills:**
- Experience with OpenAI tools and APIs (ChatGPT, Codex, text generation, structured outputs, function calling, etc).
- Programming Languages: **Python**, **JavaScript** (for automation scripts).
- No-Code/Low-Code Platforms: **Airtable**, **Retool**, **Zapier** (or equivalents).
- Data Analysis & Visualization Tools: Experience with data languages/tools like **SQL**, **Google Sheets** automations, **Databricks**.
- **Git** & **GitHub**.
- Terminal proficiency and comfort with CLIs.

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**Canonical:** https://hotfix.jobs/jobs/c3b3b7fb-a67c-4a0f-91b2-42074750903d