# Senior Ocean Operations Associate

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Qingdao, China, Shanghai, China
**Role:** Business Operations
**Experience:** 5+ years
**Skills:** Logistics, Freight Forwarding, Supply Chain Management, Ocean Freight, Fcl, Lcl, SOPs, Slas, KPIs, Client Service, Process Improvement, Problem Solving
**Posted:** 2026-07-09

> Manages end-to-end ocean freight operations across a regional network, serving clients and logistics partners while improving processes, performance, and operational scale. Requires a bachelor’s degree, 3+ years of relevant experience, and strong communication and problem-solving skills.

## Job Description

## Responsibilities

- Execute the end-to-end movement of ocean shipments within a regional network, including FCL and LCL imports and exports.
- Handle export ocean freight shipments within the regional network according to local standard operating procedures (SOPs) and digital service level agreements (SLAs).
- Recommend ways to expand Flexport’s local footprint and contribute to growth in Taiwan.
- Recommend supply chain solutions for new clients and opportunities to the account management team.
- Ensure processes and metrics support on-time shipment movement and rapid, appropriate exception resolution.
- Meet internal key performance indicators (KPIs) and SLAs that demonstrate quality delivery.
- Serve as the primary contact for assigned shippers and clients.
- Handle first-level internal and external escalations.
- Work with gateway and regional management to establish the metrics and data needed to deliver strong performance.
- Monitor and improve operational performance while supporting growth.
- Act as a subject matter expert for key initiatives and experiments focused on growth.
- Work with Account Management to design and improve feedback loops that address client needs.
- Advise global counterparts, Product and Engineering, and Operations Excellence on ocean supply chain operations and regional gateway or network strategy.
- Optimize operational infrastructure and procedures and identify opportunities to improve efficiency and productivity.
- Lead, train, and develop emerging industry talent.

## Requirements

- BA/BS degree.
- 3+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
- Ocean freight knowledge is a plus.
- Strong relationship management and operational-structure development skills.
- Hands-on, process-oriented, structured approach with strong problem-solving capabilities.
- Ability to combine strategic vision with ground-level execution.
- Excellent communication, interpersonal, and organizational skills.
- Client-service mindset focused on client satisfaction.
- Strong internal and external communication skills.
- Willingness to challenge the status quo and improve broken processes.
- Desire to lead, train, and develop industry talent.

## Similar jobs

- [Procurement Lead](https://hotfix.jobs/jobs/8ec08269-f5b0-4a0b-9092-735c0933bc8a) - Dandy - Remote - $78k – $89k/yr
- [Operating Partner](https://hotfix.jobs/jobs/c9e3dd48-9869-4253-bc30-8c2ac70dea64) - Improbable - Remote
- [Fraud Operations Manager](https://hotfix.jobs/jobs/f4c0a276-1890-4a92-84ca-f05463662290) - Polymarket - Remote - $150k – $180k/yr
- [Program Lead, Executive Operations](https://hotfix.jobs/jobs/004ae352-be3b-46c1-82fc-e78671548add) - Prompt Health - Remote - $115k – $130k/yr
- [Senior Manager, Benefit Verification & Authorization Operations](https://hotfix.jobs/jobs/9923798a-ad18-47a3-a6fd-7f08352a5d91) - Prompt Health - Remote - $100k – $120k/yr

**Apply:** https://hotfix.jobs/jobs/c3a0f1bb-8b14-489b-85cb-02fcc99b7318
**Canonical:** https://hotfix.jobs/jobs/c3a0f1bb-8b14-489b-85cb-02fcc99b7318