# Disputes Operations & Strategy

**Company:** [OnePay](https://hotfix.jobs/companies/onepay)
**Location:** Remote
**Role:** Business Operations
**Salary:** $90k – $140k/yr
**Experience:** 5+ years
**Skills:** AI, LLMs, Prompt Engineering, Workflow Automation, Analytics Platforms, Process Optimization, Root Cause Analysis, KPI Tracking, Case Management Systems, Bpo Vendor Management
**Posted:** 2026-06-25

> Manage disputes operations and strategy with a focus on AI-driven automation. Own back-office workflows, optimize tooling, and partner cross-functionally to reduce costs and regulatory risk.

## Job Description

## What You'll Do
- **Drive AI Transformation**: Leverage AI, LLMs, and automation tools to continuously surface opportunities to reduce operating costs, improve customer experience, and decrease dispute complaint rates—and build the business cases to act on them.
- **Oversee Operations**: Own daily back-office operations for disputes workflows across multiple products, ensuring timely, accurate, and compliant case resolution through automated and hybrid workflows.
- **Optimize Tooling & Vendor Performance**: Deliver on operational strategy initiatives, including optimizing case management systems, integrating AI copilots, and managing BPO vendor performance.
- **Root Cause Analysis**: Perform root cause analysis when process breakdowns or quality issues occur; implement quick workarounds while owning the path to permanent, automated fixes.
- **Cross-Functional Collaboration**: Partner with Product, Compliance, and Engineering to understand upcoming product launches, design automated workflows, and assess downstream impacts.
- **Stakeholder Communication**: Communicate operational plans, AI performance metrics, and strategic decisions clearly to internal stakeholders and executive leadership.

## What You Bring (Required)
- 5+ years in operations or process optimization teams, with a proven track record of scaling operations through technology and automation.
- **Expertise in AI & Automation**: Demonstrated ability to hands-on deploy AI tools—including LLMs, prompt engineering, workflow automation, or advanced analytics platforms—to identify process gaps, eliminate manual effort, and drive measurable efficiency.
- **An Owner’s Mentality**: You move fast, take accountability, and drive complex technical and operational projects to completion.
- **Analytical Instincts**: Strong problem-solving skills, exceptional attention to detail, and a data-driven approach to tracking operational KPIs.
- **High Integrity**: Demonstrated ability to handle sensitive customer and financial information with extreme care and confidentiality.

## Nice to Have
- **Domain Expertise**: Direct experience working in the fraud, chargebacks, or disputes space.
- **Regulatory Knowledge**: Solid understanding of Regulation E and Regulation Z requirements, Mastercard network rules, and the standard dispute/chargeback lifecycle.
- **Fintech Background**: Experience working in fast-paced fintech or neobank environments.

## What We Offer
- Competitive base salary, stock options, and health benefits from Day 1
- 401(k) plan with company match
- Remote-friendly (US), flexible time off (FTO), and opportunities for growth
- A high-growth, mission-driven, inclusive culture where your work has real impact

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**Apply:** https://hotfix.jobs/jobs/c3a0ceda-06f9-45c4-96dc-51506ba353ae
**Canonical:** https://hotfix.jobs/jobs/c3a0ceda-06f9-45c4-96dc-51506ba353ae