# TPM Manager

**Company:** [Labelbox](https://hotfix.jobs/companies/labelbox)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $140k – $170k/yr
**Experience:** 5+ years
**Skills:** Airtable, Project Management, Staffing Planning, Performance Management, Operational Metrics, Margin Analysis, Billing/Ar, Onboarding Program Development, Process Documentation, Capacity Planning
**Posted:** 2026-06-09

> Leads and grows a team of Technical Program Managers running customer data projects. Owns staffing cadence, operational rigor, financial tracking, and TPM career development in a fast-scaling AI infrastructure company.

## Job Description

## What You'll Do

- Lead the TPM team end-to-end: hire, coach, manage performance, and develop careers across the TPM track and toward Deployment Lead or GM.
- Own the weekly staffing cadence and the shared capacity view: allocate TPMs across the portfolio, balance capacity against where the work is, and ensure every project with a meaningful number of data trainers has a TPM — partnering with the FDE Manager, who commits FDE supply into the same cadence.
- Set and uphold the operational bar: clean project setup, accurate tracking, disciplined Airtable hygiene, projects run through their gates (calibration before scaling, staged ramp, delivery acceptance), and reliable throughput, quality, and delivery.
- Own the operational-financial bar across the team — margin visibility, AR/billing hygiene, and payment-tier management — and coach TPMs to manage it well; account-level margin ownership sits with the Deployment Leads.
- Own TPM onboarding and the bar that certifies a TPM as ready to run projects solo: the ~2-week boot camp, including the tooling deep-dives (payment tiers, internal/external tracking, Airtable, Growth) and the initial exercise (set up a fake project end-to-end using the add–data-trainer tools, across different project types).
- Ensure TPMs keep the FDE and FDR connected at project kickoff, and that they orchestrate the data-trainer workforce through Pod Leads on complex projects.
- Partner with the FDE Manager, Deployment Leads, and GMs on staffing, delivery, and alignment with customer objectives.
- Establish operating cadences, dashboards, and escalation paths that create visibility and accountability across the portfolio.
- Step in on escalations when throughput, margin, quality, or a delivery timeline is at risk.
- Build the repeatable processes, templates, and playbooks that make the TPM function more efficient as the organization scales.

## What You'll Own

- The capability and operational bar of the TPM team.
- Every active project appropriately staffed — the staffing cadence and capacity view kept current.
- Portfolio-wide visibility into throughput, margin, and delivery risk.
- How quickly and consistently new TPMs reach a solo-ready standard, and a growing bench of TPMs developing toward Deployment Lead.

## What We're Looking For

- Significant experience managing operational or delivery teams, or a strong TPM/program-management background and readiness to manage as a hands-on, player-coach.
- Strong operational and financial fluency: comfort with throughput metrics, margin, billing/AR, and systems of record such as Airtable.
- Excellent judgment in distinguishing operational issues from staffing issues from delivery issues, and determining the right path to resolution.
- A track record of developing people and giving direct, useful feedback.
- A high bar for execution paired with the ability to deliver against ambitious timelines.
- The ability to manage many concurrent projects and people without losing attention to detail.
- Comfort operating in ambiguous, fast-scaling environments where processes are still being built.

## Nice to Have

- Familiarity with AI, machine learning, data pipelines, RLHF, or data-labeling/annotation operations.
- Experience managing contractor or contingent workforces at scale.
- Experience owning margin, billing, or financial tracking across a portfolio of projects.
- Experience building onboarding programs and repeatable operating systems for a rapidly scaling organization.

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