# Legal Engineer, Product Specialist Manager

**Company:** [Harvey](https://hotfix.jobs/companies/harvey)
**Location:** New York, NY, Chicago, IL
**Role:** Customer Success
**Salary:** $315k – $385k/yr
**Experience:** 9+ years
**Skills:** Jd, Legal Workflows, Customer Success, People Management, Team Leadership, Stakeholder Management, Cross-Functional Collaboration, Product Strategy, AI/ML, Legal Technology
**Posted:** 2026-06-18

> Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.

## Job Description

## What You'll Do

**Lead and develop a high-performing team:**
- Recruit, mentor, and manage a team of Legal Engineer – Product Specialists
- Set a high bar for customer engagement, legal credibility, and product expertise
- Coach team members through complex customer situations and provide actionable feedback
- Create clear paths for growth and performance excellence

**Drive customer adoption, retention, and expansion:**
- Own the team's impact on customer outcomes including adoption, utilization, renewals, and expansion
- Partner closely with Customer Success Managers and Account Executives to ensure coordinated account strategies

**Oversee customer engagement strategy:**
- Guide how the team engages with customers across implementation, onboarding, and ongoing enablement
- Ensure consistent, high-quality delivery of workshops, trainings, and hands-on agent building sessions

**Act as a senior escalation point for key accounts:**
- Directly engage with Harvey's most strategic and complex customers
- Build relationships with partners, general counsel, and other senior legal stakeholders
- Step into critical moments to unblock adoption challenges

**Own team operations and performance management:**
- Manage team capacity, account allocation, and coverage
- Establish clear performance metrics tied to adoption, engagement, and customer health
- Drive accountability through data-informed decision making

**Build scalable processes and enablement:**
- Design and refine playbooks, onboarding frameworks, training programs, and best practices
- Partner with Legal Enablement and Product to continuously improve materials and approaches

**Partner cross-functionally to improve customer outcomes:**
- Collaborate closely with Customer Success, Sales, Product, Engineering, and Applied Legal Research
- Translate insights from customer engagements into actionable improvements

**Influence product strategy and roadmap:**
- Aggregate and synthesize feedback from your team and customers to inform product development
- Advocate for features and workflows that address real-world legal use cases

**Shape Harvey's customer-facing narrative:**
- Partner with Marketing and Enablement to develop high-quality content, use case materials, and thought leadership

## What You Have

- JD or equivalent legal qualification
- 5+ years practicing law at a top-tier law firm (Vault 50 or equivalent) and/or in-house at a F500 or leading tech company, with significant client-facing experience
- 4+ years of direct people-management experience, with a demonstrated track record of building, leading, and developing high-performing teams
- Experience managing legal professionals is preferred
- Strong executive presence with experience building relationships with senior stakeholders such as law firm partners, general counsel, c-suite/senior innovation team members, and legal operations leaders
- Deep understanding of legal workflows and the challenges faced by modern legal teams
- Demonstrated success in customer-facing roles (e.g., client advisory, customer success, legal tech, or innovation teams)
- Ability to operate in a fast-paced, ambiguous environment
- Strong interest in AI and its potential to transform the legal industry
- Experience working cross-functionally with Product and Engineering teams is a plus

## Compensation

$315,000 - $385,000 USD OTE (75/25 Split)

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