# Director of Technical Training

**Company:** [Nerdio](https://hotfix.jobs/companies/nerdio)
**Location:** Remote
**Role:** Technical Writing
**Salary:** $215k – $240k/yr
**Experience:** 8+ years
**Skills:** technical training, customer education, enablement, microsoft azure, azure virtual desktop, windows 365, microsoft intune, docebo, learning management systems, certification design, learning paths, crm analytics, Product Analytics, localization, knowledge bases
**Posted:** 2026-08-10

> Leads the strategy, team, and operating model for customer and partner technical education, including certification, learning paths, content, and measurement. The role requires 8+ years of relevant experience, leadership of a sizable team, Microsoft Cloud expertise, and data-driven program management.

## Job Description

## Responsibilities
- Build a modern, AI-driven technical content and enablement engine serving customers, partners, and internal teams.
- Establish Technical Training as the authoritative source for technical education, with modular content covering Azure Virtual Desktop (AVD), Windows 365, Microsoft Intune/UEM, application management, autoscale, image management, and automation.
- Create persona- and solution-based learning paths across self-paced courses, a self-serve library and knowledge base, virtual live training, instructor-led sessions, Masterclasses, and partner enablement programs.
- Develop customer IT administrator and IT leader learning paths and certification programs through Nerdio University, VILT, instructor-led training, and enterprise training camps.
- Partner with Product and Engineering to translate features and architecture changes into how-to guides, reference architectures, runbooks, and other practical guidance.
- Co-own the partner and MSP technical education strategy, including train-the-trainer programs.
- Define KPIs for certification completion, time to proficiency, support deflection, CSAT, feature adoption, retention, revenue, and win rates.
- Integrate Docebo data with CRM and product analytics, build cohort comparison frameworks, and report revenue-linked results to executive leadership quarterly.
- Chair a cross-functional Education Council spanning Technical Training, Partner Enablement, Sales Engineering, Partner Development, Customer Success, Support, and Product Marketing.
- Coordinate education calendars, align content priorities, eliminate redundant events, and prioritize initiatives that reduce friction and support volume.
- Lead and coach the Technical Training team while setting goals and measuring impact.
- Embed training content creation into the product development and release cycle, and feed learner insights back to Product and Engineering.

## Requirements
- 8+ years of experience in technical training, customer education, or enablement within a B2B SaaS or technology company.
- At least 3 years in a leadership role managing a team of 5 or more.
- Experience building a scalable customer or partner education program from an early stage to measurable maturity.
- Experience with localization requirements.
- Demonstrated ability to connect education and enablement programs to business outcomes using data.
- Experience operating in a dual-motion direct and channel business.
- Strong cross-functional leadership, influence, written communication, and verbal communication skills.
- Microsoft Cloud background.
- Hands-on experience with a modern LMS; Docebo is preferred.
- Familiarity with content production workflows, certification design, and learning-path architecture.
- Ability to simplify complex technical concepts for multiple audiences and formats.

## Nice-to-haves
- Experience with Nerdio or similar platforms.
- Certifications in Microsoft Azure or Modern Workplace technologies.
- Experience with persona-based or solution-based curriculum design.
- Experience building measurement pipelines connecting LMS, CRM, and product usage data.
- Experience building or scaling an LMS, self-serve knowledge base, or customer learning academy from the ground up.

## Compensation and Benefits
- Competitive base and incentive plan.
- Stock options.
- Health and welfare plans.
- Life and disability plans.
- Retirement plan.
- Unlimited flexible paid time off, including a birthday day off.
- Benefits for international employees outside the United States vary by country.

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