# Customer Solutions Architect

**Company:** [Fivetran](https://hotfix.jobs/companies/fivetran)
**Location:** Remote
**Role:** Solutions Architecture
**Skills:** Sap Hana, Oracle, SQL Server, Postgres, Snowflake, Databricks, BigQuery, Amazon Redshift, SQL, Python, Bash, PowerShell, Vpn, Privatelink, Etl/Elt
**Posted:** 2026-08-13

> Owns post-sales technical strategy for Enterprise customers in Japan, driving adoption, scalable data architecture, and expansion. The role requires customer-facing solutions architecture experience, modern data ecosystem expertise, and strong stakeholder management.

## Job Description

## Responsibilities

### Customer Adoption & Value Realisation
- Own post-sales technical engagement across assigned Enterprise accounts.
- Drive adoption, optimisation, and ongoing usage of Fivetran.
- Deliver enablement sessions, workshops, and best-practice guidance.
- Monitor account health signals, including usage, performance, and support trends, and proactively intervene where needed.
- Ensure customers move from initial deployment to sustained, scalable success.

### Expansion & Growth Enablement
- Identify, validate, and execute expansion opportunities across business units, regions, and use cases.
- Translate customer initiatives into scalable data workloads and technical solutions.
- Partner with Account Executives to drive incremental ARR through structured expansion plays.
- Lead technical validation of new workloads, including workshops and, where necessary, proofs of concept.
- Replicate successful use cases across organisations to accelerate growth.

### Technical Strategy & Architecture
- Act as the chief technical stakeholder for assigned accounts post-go-live.
- Define and maintain enterprise reference architectures aligned to customer environments.
- Ensure architectural consistency and scalability across implementations.
- Guide customers on best practices for data pipelines, automation, and platform adoption.
- Maintain architecture documentation, design patterns, and knowledge bases.

### Stakeholder Engagement & Alignment
- Build and maintain relationships with technical, operational, and executive stakeholders.
- Develop stakeholder maps and multi-threaded engagement strategies.
- Run regular technical cadence calls, business reviews, and roadmap sessions.
- Align customer technical strategy with business objectives and commercial plans.

### Internal & Partner Collaboration
- Orchestrate technical collaboration across Sales, Professional Services, Product, and Engineering.
- Advocate for customer needs internally, influencing product roadmap and priorities.
- Collaborate with technology partners such as Snowflake, Databricks, AWS, and Google Cloud to drive joint value.
- Ensure alignment between delivery teams and long-term expansion strategy.

### Strategic Account Planning
- Contribute to Mutual Account Plans and own Mutual Success Plans.
- Map whitespace opportunities across business units, subsidiaries, and use cases.
- Maintain a structured view of expansion opportunities and workload pipelines.
- Align technical execution with long-term account growth strategy.

## Requirements
- Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role.
- Strong ability to own and drive customer outcomes post-sale, including adoption and expansion.
- Experience designing scalable data architectures and working within modern data ecosystems.
- Ability to translate business objectives into technical solutions and measurable outcomes.
- Strong stakeholder management skills across technical and non-technical audiences.
- Proactive, self-sufficient, and highly organised approach to managing multiple accounts.
- Comfortable operating strategically while engaging in deep technical discussions.

## Nice-to-Haves
- Experience with cloud data platforms such as Snowflake and Databricks.
- Background in data integration, ETL/ELT, or replication technologies.
- Experience with workload-based or consumption-based sales models.
- Familiarity with enterprise architecture frameworks and design patterns.
- Experience working with system integrators or technology partners.

## Technologies
- **Databases:** SAP HANA, Oracle, SQL Server, PostgreSQL
- **Data platforms:** Snowflake, Databricks, BigQuery, Amazon Redshift
- **Languages and scripting:** SQL, Python, Bash, PowerShell
- **Networking:** SSH tunneling, VPNs, PrivateLink
- Modern data stack and ecosystem technologies

## Compensation & Benefits
- 100% employer-paid medical insurance, subject to country and worker type.
- Generous paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days.
- RSU stock grants, subject to country and worker type.
- Professional development and training opportunities.
- Virtual social events, food, and team-building activities.
- Monthly cell phone stipend.
- Mental health support platform with therapy, coaching, and mindfulness resources for covered employees and dependents.

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