# Enterprise Customer Success Manager

**Company:** [Brex](https://hotfix.jobs/companies/brex)
**Location:** Seattle, WA
**Role:** Customer Success
**Salary:** $133k – $166k/yr
**Experience:** 4+ years
**Skills:** NetSuite, Quickbooks, ERP Systems, Spend Management, Invoice Processing, T&E Tracking, Budgeting, Accounts Payable, Data Analysis, Cross-Functional Collaboration
**Posted:** 2026-06-11

> Serve as a financial technology advisor to Brex's largest enterprise customers, owning account strategy from onboarding to renewal to drive adoption, retention, and expansion.

## Job Description

## Responsibilities
- Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.
- Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.
- Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.
- Lead business reviews and financial health checks that drive executive alignment and showcase ROI.
- Proactively identify and mitigate churn risks through data analysis, usage insights, and issue resolution.
- Partner cross-functionally with Sales, Product, Credit, Risk, and Operations teams to deliver a seamless customer experience and advocate for product improvements.
- Own key metrics for your accounts: GMV growth, product adoption, credit utilization, and customer health scores.

## Requirements
- 4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.
- Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.
- Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.
- Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.
- Ability to synthesize product usage data into strategic recommendations that drive tangible customer outcomes.
- Demonstrated success in cross-functional collaboration and influencing internal roadmaps based on customer needs.
- Bachelor's degree required; finance, business, or related fields preferred.

## Bonus Points
- You love solving complex business problems with innovative financial solutions.
- You think in systems, not silos and understand the bigger picture of customer value.
- You are energized by being proactive, not reactive, in helping customers succeed.
- You want to be a thought leader and internal resource for enterprise strategy across the CS org.

## Similar roles

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