# Digital Sales Representative

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Account Executive
**Experience:** 5+ years
**Skills:** SaaS, Cpaas, Technical Sales, Solution Selling, Salesforce, Sales Forecasting, Financial Modeling, Account Management, Sales Pipeline Management, Upselling, Cross-Selling, Sales Automation, Api Platforms, Data Analysis, Customer Retention
**Posted:** 2026-09-05

> Owns full-cycle digital sales and account growth for nonprofit and social-impact customers in the UK, using technical solution selling to drive new revenue, renewals, upsells, and retention. Requires 5+ years of technical SaaS or CPaaS experience, strong forecasting and financial modeling, and excellent communication skills.

## Job Description

## Responsibilities
- Manage and expand customer accounts within Twilio.org’s self-service and named-account customer segments across social services, healthcare, NGOs, humanitarian aid, credit unions, and other nonprofit organizations.
- Understand customer business and technical requirements and design solutions using Twilio’s communications API platform.
- Manage full sales cycles and own a book of business, closing new revenue, protecting revenue, and driving upsells and cross-sells.
- Execute programmable sales plays to deliver revenue, gross margin, and gross profit results.
- Partner with Sales, Sales Development, Marketing, Product, Engineering, and Support teams on renewals, customer requirements, communication strategies, and platform adoption.
- Maintain accurate sales pipelines and forecasts in Salesforce.
- Execute automation strategies to serve a high volume of customers while maintaining NPS and preventing churn.
- Drive deals forward, remove obstacles, recommend customer solutions, and improve team processes.
- Develop expertise in the social impact and nonprofit market.
- Explain complex technical and financial details clearly to customers and stakeholders.
- Manage competing priorities and multiple projects or deals.

## Requirements
- 5+ years of sales, marketing, and/or operations experience in a technical SaaS or CPaaS environment, with a record of high performance.
- Experience selling technical solutions, including closing deals and solving customer problems.
- Demonstrated ability to manage business forecasts and financial models.
- Ability to work with business and technical leaders and build effective partnerships.
- Data-driven account development and opportunity identification skills.
- Entrepreneurial mindset and willingness to define processes and build programs.
- Track record of delivering revenue and gross profit results.
- Strong interest in the social impact market.
- Excellent written and verbal communication skills.
- Adaptability in a fast-paced environment with ambiguity and change.
- Strong process orientation and continuous-improvement mindset.
- Excellent organization, prioritization, and documentation skills.

## Benefits
- Competitive pay.
- Paid time off.
- Parental and wellness leave.
- Healthcare benefits.
- Retirement savings program.
- Occasional travel for customer or team meetings may be required.

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