# Customer Success Agent

**Company:** [Order.co](https://hotfix.jobs/companies/orderco)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $50k/yr
**Experience:** 1+ years
**Skills:** Zendesk, CRM, Customer Support, Ticket Management, Account Management, Cross-Functional Collaboration, Data Management, Written Communication, Verbal Communication, Multitasking
**Posted:** 2026-06-04

> Support end-to-end customer experience by resolving tickets in Zendesk, maintaining CRM data, and collaborating with Account Managers and Operations. Requires 1+ year of client-facing experience and a bachelor's degree.

## Job Description

## Responsibilities

**Customer Support & Ticket Management**
- Resolve customer tickets promptly using a CRM (Zendesk)
- Accurately tag and categorize customer tickets based on type
- Respond to customer inquiries with professionalism and a helpful, positive tone

**Data & Systems Management**
- Update and maintain customer information within internal CRM and backend systems
- Ensure accurate documentation of all customer interactions

**Cross-Functional Collaboration**
- Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
- Identify recurring customer issues and report trends to the appropriate team members
- Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

## Requirements
- Bachelor's degree required
- 1+ year of experience in Customer Success, Account Management, or related client-facing role
- Ability to address tactical issues efficiently and effectively
- Strong listening skills with the ability to understand customer business needs
- Proven ability to multitask and prioritize in a dynamic environment
- Excellent organizational and time-management skills
- Enjoys working as part of a team in a collaborative environment
- Clear, professional written and verbal communication skills

## Nice-to-Haves
- Thrives in fast-paced environments and multitasks with ease without getting flustered
- Detailed, loves organization, and driven by results
- Personable, professional, and positive
- Great communication skills and comfortable interacting with customers and account managers regularly
- Motivating energy and a flexible demeanor
- Proactive, solution-oriented, and highly organized
- Punctual, responsible, and willing to learn new things

## Compensation & Benefits
- Starting hourly pay rate: $22-$24/hr
- Competitive compensation package including stock options
- Employer-sponsored 401(k) with employer match
- Robust medical, dental, vision, and wellness benefits
- Flexible time off and remote work policies

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**Apply:** https://hotfix.jobs/jobs/c2c8a18f-fa3f-4704-90fe-448e8b04e979
**Canonical:** https://hotfix.jobs/jobs/c2c8a18f-fa3f-4704-90fe-448e8b04e979