# AI Support Engineer

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** Tokyo, Japan
**Role:** Support Engineering
**Experience:** 8+ years
**Skills:** Python, OpenAI API, ChatGPT, Codex, Saas Troubleshooting, API Integrations, Log Debugging, Authentication, Incident Management, Automation
**Posted:** 2026-09-01

> Provides advanced technical support to enterprise customers by troubleshooting APIs, integrations, authentication, and production incidents. Requires 8+ years of technical support or engineering experience plus fluent Korean and English.

## Job Description

## Responsibilities
- Troubleshoot and resolve complex customer issues, including API failures, integration challenges, authentication errors, and production incidents.
- Own issues end to end by debugging logs, analyzing system behavior, reproducing problems, and providing expert guidance.
- Become a product and platform expert and serve as an escalation point for complex technical issues.
- Partner with customers and Engineering to resolve issues and prevent recurring problems.
- Use scripting and AI capabilities to improve internal tooling and automate operational workflows.
- Collaborate with Product and Go-To-Market teams to scale solutions derived from customer issues.
- Identify and implement automation and AI-powered workflows that improve team efficiency and support quality.
- Provide occasional holiday and weekend on-call coverage as needed.

## Requirements
- Fluent business-level Korean, spoken and written.
- Fluent English, spoken and written.
- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles.
- Expert SaaS troubleshooting skills and the ability to understand new technologies and complex concepts quickly.
- Experience communicating with enterprise customers during high-stakes live incident calls.
- Proven ability to build strong customer and cross-functional relationships to drive resolution of complex issues.
- Exceptional critical-thinking, problem-solving, and technical communication skills.
- Bachelor’s degree in Computer Science, Computer Engineering, or another relevant technical field, or equivalent practical experience.

## Nice-to-haves
- Experience at a high-growth technology startup or similarly fast-paced environment.
- Experience using Codex, ChatGPT, the OpenAI API, Python, or comparable technologies to automate tasks and integrate tools.
- A humble, collaborative, curious, adaptable, and continuous-learning mindset.

## Compensation and Benefits
- Hybrid work model with three days per week in the Tokyo office.
- Relocation assistance is available to new employees.

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