# Collections Manager

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** San Francisco, CA, New York, NY
**Role:** Revenue Operations
**Salary:** $89k – $175k/yr
**Experience:** 5+ years
**Skills:** collections management, Team Leadership, accounts receivable, SQL, fdcpa, Compliance, Risk Management, Performance Management, Process Improvement, Analytics
**Posted:** 2026-07-27

> Manage daily collections operations and lead a team of Associates for Rippling's corporate cards, payroll, EOR, and subscription products. Requires 5+ years in collections/AR with 3+ years of people management, strong coaching skills, and comfort in ambiguous scaling environments.

## Job Description

## Responsibilities
- Manage the daily operations of the collections team, including workload distribution, queue management, and SLA adherence across delinquent accounts spanning corporate cards, payroll, EOR, and subscription billing.
- Coach, develop, and performance-manage a team of Collections Associates, providing regular feedback, handling escalations, and building a high-accountability team culture.
- Serve as the escalation point for complex, sensitive, or high-balance accounts, applying sound judgment on treatment strategies, payment arrangements, and dispute resolution.
- Partner with the Head of Servicing & Collections to develop and refine collection policies, treatment strategies, and standard operating procedures as the team scales.
- Monitor and report on team performance metrics, productivity benchmarks, surfacing trends and recommending adjustments.
- Identify process gaps and operational inefficiencies and drive improvements, working cross-functionally with Risk, Finance, Legal, and Product as needed.
- Contribute to hiring, onboarding, and training as the team grows, helping establish the foundational knowledge and practices that new Associates will build on.

## Requirements
- 5+ years of experience in collections, servicing, or accounts receivable, with at least 3 years managing or leading a team.
- Experience working across multiple product types — ideally including credit or lending, payment products, and/or SaaS subscription billing.
- A hands-on, ownership-oriented mindset — this is an early role on a growing team and requires someone willing to do the work, not just direct it.
- Strong coaching instincts and a track record of developing individual contributors and holding teams accountable to performance standards.
- Comfort operating in ambiguous environments where processes are still being defined; ability to bring structure without waiting for it to be handed to you.
- Solid analytical skills with the ability to interpret collections performance data and translate it into operational action.
- Familiarity with regulated collections environments and an understanding of relevant compliance requirements (e.g., FDCPA, state-level regulations).

## Nice-to-Haves
- SQL or similar experience.

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