# Senior Scheduler

**Company:** [Steno](https://hotfix.jobs/companies/steno)
**Location:** Remote
**Role:** Customer Success
**Salary:** $58k – $67k/yr
**Experience:** 1+ years
**Skills:** Scheduling, Client Communication, Zendesk, Google Workspace, Slack, Administrative Support, Time Management, Confidentiality
**Posted:** 2026-07-24

> Support Account Managers by handling client scheduling for depositions, managing complex rescheduling, triaging requests, and providing high-touch administrative support in a legal services environment. Requires 1+ years experience in legal admin or coordination, strong communication, and proficiency with cloud tools.

## Job Description

## Responsibilities
- Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption.
- Manage all client preferences and communicate them to your team, providing white glove service.
- Triage incoming Zendesk requests and route to appropriate operations team or account manager.
- Deescalate potentially difficult client interactions while maintaining a professional demeanor; know when to handle things independently and when to escalate to your Scheduling Manager.
- Work with your Scheduling Manager to obtain service agreements for all of your accounts.
- Collaborate with cross-functional teams to ensure all client needs are met.
- Support Account Managers with administrative tasks related to client requests and booking new jobs or services, including client communication, scheduling, handling exhibits and pre-deposition needs, and other administrative support.

## Requirements
- 1+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company.
- Proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience preferred).
- Integrity is a core value; trusted to maintain confidentiality and handle sensitive information.
- Quick learner comfortable picking up new systems and processes.
- Ability to effectively prioritize among competing tasks with excellent time management skills.
- Ability to work through highly detailed processes at an efficient pace.
- Flexible and able to deal with ambiguity while remaining organized.
- Excellent listening skills and exceptional verbal and written communication skills.
- Desire to work with a fast-paced and quickly growing tech start-up and enthusiasm for growth opportunities.

## Compensation & Benefits
- Hourly rate: $28-$32
- Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental.
- Wellness/Mental Health – shared benefits to be used among employees and families.
- Flexible Paid Time Off – allowing employees to find balance in their lives.
- Options of Equity.
- Home office setup, a monthly stipend to cover internet/phone, and more.

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