# Director, Account Management

**Company:** [Uncountable](https://hotfix.jobs/companies/uncountable)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $170k – $220k/yr
**Experience:** 5+ years
**Skills:** Account Management, Customer Success, Enterprise Sales, Team Management, Stakeholder Management, Negotiation, Analytics, CRM, Renewals, expansion strategy
**Posted:** 2026-07-23

> Lead a team of Account Managers while serving as executive sponsor for Uncountable's largest enterprise customers. Own GRR/NRR, define AM processes, drive expansion/renewals, and align cross-functionally on outcomes for a technical analytics platform. Requires 5+ years in account management/customer success with 2+ years managing teams.

## Job Description

## Key Responsibilities
- Act as executive sponsor for Uncountable's most strategic accounts, owning the relationship at the highest level.
- Manage, coach, and develop a team of Account Managers — including hiring, onboarding, and performance development.
- Own GRR, NRR, and account health across the team's full book of business, holding AMs accountable to targets while personally driving outcomes on the most critical accounts.
- Define the processes, standards, and expectations that guide how the AM team operates and engages customers.
- Own high-level escalations, ensuring rapid, effective resolution and long-term account health.
- Define long-term account approach for renewals, expansion, and complex commercial discussions.
- Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
- Ensure tight alignment across Account Management, Scientific Implementation, Support, and ML teams on customer outcomes.
- Model exceptional ownership and reinforce the cultural norms that define Uncountable's approach to customers.
- Drive the pace, priorities, and strategic direction of the AM function as it scales.

## Requirements
- 5–8+ years of experience in account management, customer success, or a related field, including 2+ years experience directly managing and developing a team.
- Deep experience leading strategic enterprise accounts and building executive-level partnerships.
- Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
- Comfort working with a technical product, technical buyers/users, and complex implementations.
- Outstanding executive presence and communication skills.
- Excellent analytical and problem-solving abilities.
- A proactive, entrepreneurial mindset with strong ownership instincts.
- Ability to travel 20–30%.
- Experience working with complex, multi-divisional, multi-geographic customers.

## Preferred Qualifications
- Passion for science, chemistry, or artificial intelligence.
- An aptitude for statistics, mathematics.
- Experience scaling an account management or customer success team at a growth-stage company.

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