# Manager, Fleet Operations Training

**Company:** [Zoox](https://hotfix.jobs/companies/zoox)
**Location:** Foster City, CA
**Role:** People Ops
**Salary:** $144k – $200k/yr
**Experience:** 10+ years
**Skills:** Docebo, Scorm, E-Learning, Instructional Design, Train-The-Trainer, Learning Analytics, Certification Tracking, Workforce Management, Simulation-Based Training, Google Workspace, Slack, Looker
**Posted:** 2026-09-02

> Leads the operational training function for Zoox’s remote and ground Fleet Operations workforce, including certification, quality, LMS systems, infrastructure, and a distributed training organization. Requires 10+ years in operational training and 3+ years managing training staff.

## Job Description

## Responsibilities
- Set the Fleet Operations training strategy and roadmap to support hiring plans, new-market launches, and vehicle/software milestones while maintaining safety standards.
- Own curriculum standards, assessments, certification requirements, learner and performance metrics, pass-rate monitoring, and recurring upskilling tied to operational errors, quality programs, and safety signals.
- Scale train-the-trainer programs and audit delivery across remote operations centers and ground-operations sites.
- Partner with workforce, operations, safety, process, learning and development, and business applications teams on training capacity, facilities, vehicles, and content.
- Operate the Docebo learning platform, including auto-enrollment, learning plans, certification-to-mission mapping, administrator enablement, integrations, and analytics.
- Hire, coach, and organize training program managers and people leaders; establish reporting structures and advocate for trainer ratios and training assets.
- Build training infrastructure for new sites, including classrooms, courses, dedicated training vehicles, and simulation or virtual environments.
- Report training capacity, time to competency, certification status, quality, and launch risk to Fleet Operations leadership.
- Travel to operational sites approximately 10–20% of the time for audits and launches.

## Requirements
- 10+ years of experience in operational training, enablement, or learning for a large operations workforce.
- 3+ years leading trainers, instructional staff, or training program managers as a people manager.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Experience owning training for a large remote, contact-center, or 24/7 operations workforce, or for a technical ground workforce such as maintenance, repair, field service, aviation MRO, or vehicle operations.
- Experience building blended programs involving e-learning, live facilitation, on-the-job training, and train-the-trainer delivery across multiple sites.
- Hands-on LMS administration at scale, including reporting, auto-enrollment, and certification tracking.
- Experience aligning training capacity with hiring and launch plans, including management of vehicles, facilities, and trainer ratios.
- Ability to operate in safety-critical, regulated, and fast-changing environments and translate procedure or product changes into training.
- Excellent written and verbal communication and ability to influence senior operators, safety, workforce, and technical partners in a matrixed organization.
- Willingness to travel approximately 10–20%.

## Nice-to-haves
- CPTM, ATD/CPLP, PMP, or similar certification.
- Autonomous vehicle, robotics, aviation, or other safety-critical operations experience.
- Instructional design and SCORM or Rise 360 authoring experience.
- Quality assurance, nested monitoring, or contact-center workforce-management experience.
- Simulation-based training experience.
- Experience with contingent workforce or staffing partners.
- Familiarity with Google Workspace, Slack, and BI/Looker-style training analytics.

## Similar jobs

- [Senior Staff PX Business Partner - Software, Products & Services](https://hotfix.jobs/jobs/d37e3a47-e998-40fe-8b36-e48ba24c1abf) - Shield AI - San Mateo, CA - $170k – $250k/yr
- [People Partner - Product and Product Design](https://hotfix.jobs/jobs/43db1908-dfd5-460e-9533-2e894d5d0fc8) - Gusto - San Francisco, CA - $181k – $224k/yr
- [Sr. Staff People Partner](https://hotfix.jobs/jobs/94f5ebb6-8cfb-41f3-a025-c26d96cfe59f) - OpenLoop - Remote
- [People Partner, Core](https://hotfix.jobs/jobs/ba9238b0-9670-4f6d-bf17-a24cb9735479) - Stripe - San Francisco, CA
- [People Process Transformation Lead](https://hotfix.jobs/jobs/7cdac971-4a8b-4124-ade2-e4489630a415) - Gusto - Denver, CO - $147k – $225k/yr

**Apply:** https://hotfix.jobs/jobs/c21f0a96-fa4d-4679-aeba-ad3dd60eef44
**Canonical:** https://hotfix.jobs/jobs/c21f0a96-fa4d-4679-aeba-ad3dd60eef44