# IT Support Engineer

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $180k – $230k/yr
**Experience:** 5+ years
**Skills:** macOS, Google Workspace, Slack, saas administration, MDM, Bash, Python, SSO, MFA, identity and access management, endpoint management, it support, Scripting, Zero Trust
**Posted:** 2026-07-21

> Provide end-user IT support and drive operational improvements for a fast-growing AI company. Requires 5+ years of hands-on IT experience, strong macOS/Google Workspace/Slack skills, scripting ability, and a service-oriented mindset in a primarily hybrid San Francisco role.

## Job Description

## Responsibilities

### End-User Support
- Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
- Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
- Handle escalations requiring cross-team coordination
- Participate in an on-call rotation for urgent issues outside business hours
- Provide hands-on support for user technology, AV systems, conference rooms, and printers

### Communication & Documentation
- Communicate clearly with users of all technical levels
- Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
- Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves

### Operational Improvement
- Help streamline onboarding and other high-volume operations as the company scales
- Contribute to automation efforts
- Maintain and improve device management, identity, and access systems
- Assist with scripting (Bash, Python) to automate repetitive tasks

## Requirements
- 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
- Excellent communicator who genuinely enjoys helping people solve problems
- Strong troubleshooting skills; methodical, curious, and persistent
- Experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
- Significant experience with Google Workspace administration
- Experience with Slack administration — workspace management, permissions, and troubleshooting
- Substantial experience supporting and administering additional SaaS tools
- Understand identity and access fundamentals — SSO, MFA, directory services
- Familiar with MDM fundamentals and endpoint management concepts
- Experience with basic scripting (Bash or Python) for automation
- Take ownership of problems and follow through until resolved
- Think beyond the immediate fix — ask "why did this happen?" and "how do we prevent it?"
- Organized enough to manage competing priorities
- Propose solutions when seeing processes that don't scale
- Looking to develop deeper technical skills and take on more complex systems administration challenges
- Bachelor’s degree or equivalent combination of education, training, and/or experience

## Nice-to-Haves
- Familiar with zero-trust security concepts and endpoint security tooling
- Experience with networking basics — DNS, DHCP, VPNs, networking fundamentals
- Contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
- Experience using AI tools to improve personal or team productivity

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