# Certification Coordinator

**Company:** [Snowflake](https://hotfix.jobs/companies/snowflake)
**Location:** Menlo Park, CA
**Role:** Technical Program Management
**Salary:** $101k – $132k/yr
**Experience:** 4+ years
**Skills:** Vendor Management, Process Automation, Salesforce, Email Marketing, Web Content Management, Technical Writing, Project Management, APIs, Pearson Vue, Qti, Workflow Builders, Certification Management Systems
**Posted:** 2026-09-04

> Coordinates global technical certification operations, vendors, candidate communications, support workflows, SME programs, and exam publishing. Requires 4+ years in certification or program operations, technical education or writing experience, automation skills, and a bachelor’s degree or equivalent.

## Job Description

## Responsibilities
- Manage external certification vendors and partners, including SLAs, operational alignment, and system integration.
- Identify bottlenecks, streamline workflows, and implement automation across candidate management and exam operations.
- Create and maintain candidate-facing communications and web pages, including blogs, email campaigns, and marketing assets.
- Manage global certification support cases in Salesforce and oversee voucher distribution, continuing education, accommodations, and exam security workflows.
- Recruit, onboard, engage, and communicate with SnowPro Subject Matter Experts; train SMEs on exam-development practices and style guidelines.
- Support exam-development systems, maintain exam forms, assist with study-guide content, and participate in exam publishing and localization.
- Own medium-to-large certification projects from planning through on-time delivery.

## Requirements
- 4+ years of experience in certification operations, program management, or technical education support.
- 2+ years of experience in IT, technical training, or technical writing.
- Experience managing external vendors and collaborating with technical or operations partners.
- Demonstrated ability to identify workflow inefficiencies and implement automated or optimized solutions.
- Experience writing candidate communications, managing web pages, writing blogs, and building email campaigns.
- Strong autonomy, initiative, project ownership, and decision-making skills.
- Ability to work effectively in a fast-paced, ambiguous, and evolving environment.
- Exceptional written and verbal communication skills, including experience with remote and asynchronous workflows.
- Bachelor’s degree or equivalent practical experience in Business, Education, Communications, Computer Science, or a related field.

## Preferred Skills
- SnowPro Core or Advanced Certification.
- Experience integrating, automating, or managing third-party tools through APIs, workflow builders, or custom scripts.
- Experience with Pearson VUE or other major test-delivery providers.
- Familiarity with web content management systems, email marketing platforms, certification management systems, and QTI standards.
- Experience managing cases, automation rules, and workflows in Salesforce.

## Similar jobs

- [Technical Project Manager](https://hotfix.jobs/jobs/bd5c8975-e270-4657-83d3-e9a2ee432e85) - Hello Patient - New York, NY - $100k – $170k/yr
- [Project Manager, Software Operations](https://hotfix.jobs/jobs/fccc7743-70dd-44ad-b976-78731955ea3a) - Nuro - Mountain View, CA - $99k – $149k/yr
- [Experiential Marketing Program Manager](https://hotfix.jobs/jobs/71a8d0aa-9897-4bf1-aaaa-3690705219ec) - Bevi - Boston, MA - $98k – $121k/yr
- [Scientific Program Analyst](https://hotfix.jobs/jobs/aac0228b-571d-48c6-b757-259b64031d33) - Axle - Rockville, MD - $110k – $115k/yr
- [Scientific Program Analyst](https://hotfix.jobs/jobs/afe0fba0-88da-4a8d-9dab-04583a6a7237) - Axle - Rockville, MD - $110k – $115k/yr

**Apply:** https://hotfix.jobs/jobs/c179ec5a-7236-401d-9f5f-c3be4a30432c
**Canonical:** https://hotfix.jobs/jobs/c179ec5a-7236-401d-9f5f-c3be4a30432c