# Client Value Partner

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Strategy Consulting, Supply Chain, Manufacturing, Business Transformation, Process Re-Engineering, Change Management, Project Management, Executive Communication, Data Analysis, Customer Success, Value Engineering, Ai Transformation
**Posted:** 2026-09-03

> Leads strategic customer transformation programs in supply chain and manufacturing, owning executive relationships, value realization, adoption, and cross-functional delivery. Requires 10+ years of strategy consulting experience and strong transformation, change management, analytical, and leadership skills.

## Job Description

## Responsibilities
- Lead strategic customer engagements as the accountable program lead and engagement manager.
- Build relationships with C-level internal and external stakeholders and embed Celonis into strategic objectives.
- Staff engagements using global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and Centers of Excellence maturity to increase platform adoption.
- Mentor and coach team members and provide performance feedback to managers.
- Own the end-to-end customer value journey, including program roadmaps and detailed value plans.
- Drive measurable business impact, value realization, adoption, project completion, customer satisfaction, and usage targets.
- Resolve customer escalations by coordinating internal teams.
- Align Celonis delivery with customer strategy and business-critical priorities.
- Organize and lead customer advisory boards, creating feedback loops for industry-specific needs and innovations.
- Represent the customer internally and collaborate on advocacy strategies.
- Drive customer participation and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
- Contribute to innovation, domain assets, playbooks, resources, and tools for the value engineering team.

## Requirements
- At least 10 years of relevant strategy consulting experience.
- Experience leading large-scale transformation programs, process re-engineering engagements, and implementations in supply chain and/or manufacturing environments.
- Deep experience with change management practices.
- Ability to navigate large global organizations and influence stakeholders using data, facts, and confidence.
- Experience working with internal resources and subject-matter experts to design, pitch, and sell opportunities.
- Consultative approach to engaging senior executives.
- Team leadership skills and an entrepreneurial, collaborative style.
- Ability to organize and manage multiple project streams.
- Strong communication skills.
- Self-motivated and proactive approach.
- Ability to work effectively in fast-paced, collaborative, and ambiguous environments.

## Nice-to-haves
- Experience with AI-based transformation.

## Compensation and Benefits
- Total compensation includes base salary, bonus, equity, and benefits.
- Full-time employees receive Restricted Stock Units and merit-based refresh grants.
- Benefits may include paid parental leave, PTO, a flexible hybrid work model, learning and mentorship programs, Wellhub memberships, mental health counseling, wellness initiatives, paid volunteer time, and inclusion programs.

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