# Partner Support Lead, Tax

**Company:** [Check](https://hotfix.jobs/companies/check)
**Location:** Remote
**Role:** Customer Success
**Salary:** $94k – $122k/yr
**Experience:** 4+ years
**Skills:** Payroll Processing, Tax Compliance, Client Escalation Management, Team Operations, Cross-Functional Coordination, Workflow Documentation, Operations Management, Fintech, Startup Operations, People Management
**Posted:** 2026-04-29

> Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.

## Job Description

## Responsibilities
- Run the team's operating rhythm: stand ups, queue visibility, escalation paths, and cross-functional coordination
- Learn the work well enough to step in on coverage gaps, complex escalations, or situations where a senior hand is needed
- Help shape how the team operates: documentation, workflows, escalation paths, communication standards
- Identify patterns across the team's work and bring forward recommendations, not just observations
- Partner directly with the head of the department as a thought partner on team strategy, resourcing, and operational decisions

## Requirements
- 4-6+ years in operations or client service
- Startup or high-growth company background
- A track record of informal or formal people management. You've been the person others come to, and you know how to move a team without always having formal authority
- Strong communication skills. You can translate between team-level detail and leadership-level framing, and you know which audience needs which version
- A genuine learner. You'll be getting fluent in a niche domain on the job, and you find that interesting rather than uncomfortable

## Nice to Haves
- Fintech experience is a plus, and payroll or tax background sets you apart

## Compensation
- Expected range in San Francisco, New York, Los Angeles, and Seattle: $111,000 - $122,000
- Expected range for all other locations: $94,000 - $104,000
- Company-sponsored medical, dental, vision, short-term/long-term disability, basic life insurance
- Stock options, flexible PTO and sick leave, 16 weeks fully paid parental leave, 9 annual holidays, 401(k), $100 monthly stipend for home internet and mobile phone

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**Apply:** https://hotfix.jobs/jobs/c106e24f-ea5f-47f6-9b88-362173385083
**Canonical:** https://hotfix.jobs/jobs/c106e24f-ea5f-47f6-9b88-362173385083