# Client Value Partner

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $212k – $250k/yr
**Experience:** 15+ years
**Skills:** Customer Success, Strategy Consulting, Change Management, SaaS, Solution Design, Ai Solution Design, Project Management, Executive Communication, Program Management, Process Mining, Process Intelligence, Value Engineering, Organization Design, Adoption Strategy, Life Sciences
**Posted:** 2026-08-18

> Leads strategic Life Sciences customer relationships and end-to-end value realization for Celonis transformation programs. The role requires 15+ years of relevant experience, executive communication, large-scale transformation leadership, SaaS and solution design expertise, and a consultative approach.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into strategic objectives.
- Ensure engagements are properly staffed using resources from global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and feedback on performance.

### Driving Customer Value
- Own the end-to-end customer value realization strategy and value journey.
- Influence customer stakeholders through executive communication, product knowledge, and industry expertise.
- Establish program roadmaps and detailed value plans with senior stakeholders.
- Resolve customer escalations by efficiently orchestrating internal teams.
- Align Celonis delivery with customer strategies and business-critical objectives.
- Drive value realization and adoption, ensuring high-quality, on-time project completion, customer satisfaction, and usage targets.

### Community Building and Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Act as the voice of the customer within the company, aligning product development and services with customer feedback.
- Drive customer presence and sponsorship at Celonis and Life Sciences industry events.
- Represent Celonis at conferences, webinars, and through published thought leadership.
- Collaborate on innovation and asset development for Life Sciences domains.
- Contribute to playbooks, resources, and tools for the value engineering team.

## Requirements
- Minimum **15 years** of relevant customer success, strategy consulting, or related industry experience.
- MBA strongly preferred.
- Experience driving measurable outcomes through large-scale transformation programs.
- Experience with AI-based transformation is a plus.
- Deep experience with change management.
- Ability to navigate large global organizations and influence through data, facts, and confidence.
- Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
- Consultative approach when engaging senior executives.
- Strong understanding of SaaS platforms and technology stacks, with experience in solution design.
- Builder mindset; AI solution design and rollout experience is a plus.
- Team-oriented leadership style with the ability to inspire others.
- Project management skills and ability to manage multiple workstreams.
- Strong communication skills and ability to translate Celonis use cases into customer business contexts.
- Self-motivated, proactive, and comfortable in fast-paced, collaborative, and ambiguous environments.
- Willingness to travel approximately **25–50%**.

## Compensation & Benefits
- Base salary in New York: **$212,000–$250,000 USD**.
- Total compensation includes base salary, bonus or commission, equity, and benefits.
- Benefits include health, dental, life insurance, 401(k), paid time off, RSUs, parental leave, learning and mentorship programs, wellness support, and volunteer time off.
- Flexible hybrid work model.

## Similar jobs

- [Customer Success Executive](https://hotfix.jobs/jobs/67a28cfe-5e4c-4869-bf4d-b990f04f9c96) - Okta - San Francisco, CA - $182k – $281k/yr
- [Staff Technical Customer Success Manager](https://hotfix.jobs/jobs/1b3fa9ad-01a6-4bf5-907e-ae8c0a9b1e14) - Kong - Remote - $160k – $200k/yr
- [Customer Advocate, Core Products, Office of the CPO](https://hotfix.jobs/jobs/8b7691f2-2278-467b-bb4b-eb6dadc2fc39) - MongoDB - Remote - $129k – $253k/yr
- [Staff Customer Success Manager](https://hotfix.jobs/jobs/1b99c9a3-a3e9-4dfb-ad6f-0d85d955ffb0) - Shield AI - Washington, DC - $110k – $170k/yr
- [Technical Account Manager, Billing](https://hotfix.jobs/jobs/59899189-46d8-4b0e-88d3-e318dc35af51) - Stripe - San Francisco, CA

**Apply:** https://hotfix.jobs/jobs/c0ee91c2-48c1-4d88-bc91-112676d6f303
**Canonical:** https://hotfix.jobs/jobs/c0ee91c2-48c1-4d88-bc91-112676d6f303