# Technical Quality Program Manager

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** San Francisco, CA, New York, NY
**Role:** Technical Program Management
**Salary:** $128k – $141k/yr
**Experience:** 3+ years
**Skills:** AI, SQL, Project Management, quality assurance, technical support, Data Analysis, Incident Management, bug tracking, product operations, customer experience
**Posted:** 2026-07-27

> Technical Quality Program Manager responsible for improving bug reporting, feature request processes, incident management, and QA workflows at Notion. Collaborate with Product, Engineering, and CX teams to enhance product quality using data-driven insights and AI tools. Requires 3-5 years in support/ops/QA roles.

## Job Description

## What You'll Achieve
- Manage critical user experiences and internal workflows focused on improving product quality, influencing the development of new features, and supporting end users at scale.
- Continuously improve Notion’s bug-reporting and feature request funnels, from user-facing intake to escalation, tagging, tracking, reporting, and followup.
- Make data-informed recommendations for how to collect and prioritize feature requests, scale internal escalation processes, and resolve bugs and other product quality issues.
- Collaborate with Product and Engineering teams to measure and drive CX’s bug management effectiveness and efficiency through tooling, process, and training improvements.
- Collaborate with Engineering to improve incident management workflows, ensuring clear escalation paths, timely communication, and effective resolution of customer-impacting issues.
- Build and maintain documentation, trainings, and QA processes for customer support issues related to quality, reliability, performance, and qualitative product feedback.
- Be an advocate for our customers and a thought partner to CX and Product partners.

## Skills You'll Need to Bring
- 3-5 years experience in customer support operations, product operations, quality assurance, technical support, customer experience, or related field.
- Demonstrated experience leveraging AI to streamline cross-functional programs or processes.
- Experience working directly with engineers, product managers, or other technical roles as well as CX or customer-facing roles.
- Demonstrated experience solving ambiguous problems and using data to build consensus.
- Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met.

## Nice to Haves
- Notion product expertise.
- Project Management Professional (PMP) or similar certification.
- Technical knowledge or data querying experience (SQL).
- Experience contributing to the product development process at a software company.

## Similar roles

- [Hardware Operations Program Manager](https://hotfix.jobs/jobs/56575853-9f51-4fa0-89be-09df804b779f) - Skydio - Hayward, CA - $127k – $180k/yr
- [Program Manager, Product](https://hotfix.jobs/jobs/279a2d8c-343c-4882-b8b7-ae53b8c9f338) - Justworks - New York, NY - $127k – $140k/yr
- [Project Manager, Implementations](https://hotfix.jobs/jobs/dbaac434-c298-4220-b3c4-1909401eb7c8) - Prelim - Remote - $130k – $140k/yr
- [Project Manager, Data Team](https://hotfix.jobs/jobs/c625f700-4f02-475d-9292-3a7be3266c85) - Mercor - San Francisco, CA - $130k – $180k/yr
- [Program Manager, Air Force Strategic Accounts](https://hotfix.jobs/jobs/cd73816f-118d-4387-b076-bdbe6a0f9daa) - Skydio - Remote - $125k – $150k/yr

**Apply:** https://hotfix.jobs/jobs/c0b6514e-26c4-41e9-a2e0-985a4b967f27
**Canonical:** https://hotfix.jobs/jobs/c0b6514e-26c4-41e9-a2e0-985a4b967f27