# Implementation Architect- San Francisco HQ

**Company:** [Orb](https://hotfix.jobs/companies/orb)
**Location:** San Francisco, CA
**Role:** Solutions Architecture
**Salary:** $125k – $175k/yr
**Experience:** 4+ years
**Skills:** APIs, Webhooks, SQL, System Integration, AWS, Python, Postgres, Kafka
**Posted:** 2026-07-09

> Implementation Architect on the Customer Success team, owning post-sales technical journeys for customers. Lead billing integrations, map complex pricing models to Orb's platform, troubleshoot issues, and advocate for product improvements based on customer patterns. Requires 4+ years technical post-sales experience, strong API/integration knowledge, and SQL proficiency.

## Job Description

## Responsibilities
- Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
- Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
- Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
- Troubleshoot implementation challenges and unblock customers when they get stuck
- Serve as the ongoing technical point of contact for strategic accounts
- Partner with Customer Success to ensure smooth handoffs and long-term customer health
- Build trusted relationships with customer engineering, finance, and product teams
- Identify patterns where multiple customers hit the same friction points and advocate for product improvements
- Contribute to documentation, best practices, and reference architectures that accelerate future implementations

## Requirements
- 4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
- Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
- Comfortable with SQL and navigating complex data relationships
- Track record of owning customer relationships through implementation and onboarding
- Proven ability to translate between business requirements and technical architecture
- Fluent in technical conversations with engineering teams (no production coding required)
- Track record as a trusted advisor who sees problems through to resolution
- Ability to dig into the "why" behind customer requests and spot patterns across engagements to push for scalable solutions

## Nice-to-Haves
- Experience with usage-based pricing, hybrid models, credits, or commitments
- Familiarity with Orb's tech stack (though not required): TypeScript + React + Tailwind CSS (frontend), Python (backend), PostgreSQL + Apache Druid + Clickhouse (datastores), Kafka + Spark Streaming (streaming), AWS (cloud)

## Compensation and Benefits
- Salary: $125,000 - $175,000
- Excellent medical, dental, and vision insurance
- One Medical membership
- Unlimited PTO plus an additional week off between Christmas and New Year’s
- 401k plan
- 16-week paid parental leave with equity vesting
- Commuter stipend
- Catered lunches in the office
- Annual learning & development stipend
- Meaningful equity in the form of stock options

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