# Enterprise Customer Success Manager

**Company:** [Sigma](https://hotfix.jobs/companies/sigma)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $132k – $165k/yr
**Experience:** 7+ years
**Skills:** Customer Success, Account Management, SaaS, Analytics, Business Intelligence, SQL, Data Visualization, Snowflake, Databricks, Amazon Redshift, BigQuery, ETL, Cloud Analytics Platforms, Net Dollar Retention
**Posted:** 2026-08-19

> Manages strategic enterprise customer relationships for a cloud analytics platform, driving adoption, advocacy, expansion, and net dollar retention. Requires 7+ years in customer success, account management, or consultative SaaS, analytics, or business intelligence roles, plus strong analytical and communication skills.

## Job Description

## Responsibilities
- Build and maintain relationships with decision-makers and influencers across high-value enterprise accounts.
- Use analytics and business intelligence expertise to help customers optimize their use of Sigma’s platform and derive actionable insights.
- Develop strategies to maximize net dollar retention through upselling, cross-selling, proactive engagement, and churn reduction.
- Advocate for customer needs with the product team, including features, enhancements, and integrations.
- Develop and execute customer success plans aligned with business goals.
- Design and deliver training sessions, webinars, and workshops to increase product adoption and engagement.

## Requirements
- Bachelor’s or master’s degree in business, analytics, computer science, or a related field.
- 7+ years of experience in customer success, account management, or consultative roles within SaaS, analytics, or business intelligence.
- Experience navigating complex enterprise sales environments with multiple stakeholders and priorities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Demonstrated ability to manage and grow customer accounts, with a focus on net dollar retention.

## Nice to Have
- SQL, data visualization tools, and cloud analytics platforms such as Snowflake, Databricks, Amazon Redshift, or BigQuery.
- ETL experience.
- Experience implementing production business intelligence solutions.
- Startup experience.

## Compensation & Benefits
- Base salary range: $132k–$165k annually.
- Variable pay based on goal achievement.
- Stock options.
- Health benefits.
- Flexible time off.
- Paid bonding time for new parents.
- Traditional and Roth 401(k).
- Commuter and FSA benefits.
- Lunch program.
- Dog-friendly office.

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