# Customer Success Associate

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Tokyo, Japan
**Role:** Customer Success
**Skills:** Upselling, Cross-Selling, Sales Negotiation, Customer Onboarding, Troubleshooting, Product Training, Time Management, MEDDIC, Command Of The Message
**Posted:** 2026-08-12

> Supports existing Datadog customers through training, adoption guidance, troubleshooting, and trusted advisory relationships while identifying expansion opportunities. The role combines customer success responsibilities with full-cycle upsell and cross-sell sales.

## Job Description

## Responsibilities
- Identify and qualify expansion opportunities among small existing customers.
- Own the full sales cycle for upselling and cross-selling to existing customers.
- Troubleshoot issues to improve the customer experience and support long-term product adoption and continued usage.
- Partner with existing customers to identify expansion opportunities and build loyalty.
- Collaborate cross-functionally with Datadog teams, including Support, Product, Finance, and Legal.
- Serve as an advisor to existing customers by ensuring solutions are being used effectively and providing support.

## Requirements
- Customer-first mindset focused on delivering the highest possible value.
- Interest in a hybrid role combining quota-carrying sales with a career in customer success.
- Thoughtful, detail-oriented written and verbal communication skills.
- Demonstrated success negotiating contract terms and pricing for upsell and cross-sell activities.
- Ability to multitask and act as a flexible self-starter.
- Strong time-management skills and confidence handling a high volume of work at speed.

## Benefits and Growth Opportunities
- Performance- and results-based compensation.
- New-hire restricted stock unit (RSU) grants and employee stock purchase plan (ESPP).
- Opportunity to participate in the President’s Club.
- Ongoing professional development, product training, and career-path support.
- Sales training in MEDDIC and Command of the Message.
- Mentor and buddy programs for building internal networks.
- Inclusive company culture and opportunities to participate in community guilds.
- Comprehensive medical benefits.
- Company-sponsored defined contribution pension plan (401(k)).
- Pet adoption and insurance programs.

## Similar jobs

- [Associate Client Success Manager](https://hotfix.jobs/jobs/8d9931ce-a1fb-4554-8abe-b1e4be2c47c3) - Prompt Health - Remote - $75k – $100k/yr
- [Bilingual Care Partner](https://hotfix.jobs/jobs/bf517ee2-e33c-43e5-ae49-51e725b61c73) - Thyme Care - Remote
- [Care Partner](https://hotfix.jobs/jobs/e3457c9f-42cb-428f-96f6-3104a009db49) - Thyme Care - Remote
- [Customer Success Manager - SMB](https://hotfix.jobs/jobs/6c09858d-9dd0-4735-848c-6d13e9db400e) - Pearl - Remote
- [Customer Success Associate](https://hotfix.jobs/jobs/cc21c203-df4c-45c1-a478-9c3dd35a1e9a) - Datadog - Tokyo, Japan

**Apply:** https://hotfix.jobs/jobs/bfb7df47-d69b-4f0a-99d4-59e3a625cffa
**Canonical:** https://hotfix.jobs/jobs/bfb7df47-d69b-4f0a-99d4-59e3a625cffa