# Customer Experience Lab Technician

**Company:** [Dandy](https://hotfix.jobs/companies/dandy)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 3+ years
**Skills:** 3Shape Cad/Cam, Dental Cad/Cam, Implant Systems, Scan Bodies, Crown And Bridge, Digital Dental Workflows, Case Design, Troubleshooting, Clinical Support
**Posted:** 2026-09-01

> Provides real-time technical and clinical support to Italian-speaking dentists, reviewing digital dental designs, troubleshooting workflows, and coordinating with lab teams. Requires 3+ years as a dental technician, 2+ years with 3Shape CAD/CAM, and fluency in Italian and English.

## Job Description

## Responsibilities
- Collaborate with doctors in real time to review and refine case designs for optimal aesthetic and functional outcomes.
- Provide expert guidance on complex dental cases and build clinician confidence in digital tools.
- Support Italian-speaking clinicians by phone, chat, and video, troubleshooting issues and clarifying workflows.
- Serve as a local technical expert for doctors in Italy, adapting guidance to local clinical practices and workflows.
- Liaise between doctors and lab teams, translating clinical feedback into production outcomes.
- Manage multiple complex conversations simultaneously and meet tight deadlines while maintaining high quality standards.

## Requirements
- Professional fluency in Italian and English, written and spoken.
- Based in or able to relocate to Milan, with the ability to work from the Milan office.
- At least 3 years of experience as a dental technician.
- At least 2 years of experience designing with 3Shape CAD/CAM, including implant and crown-and-bridge cases.
- Deep understanding of digital dental workflows, including implant systems, scan bodies, and design best practices.
- Strong technical aptitude and ability to learn dental design platforms quickly.
- Proven ability to build rapport with clinicians and provide empathetic, professional support.
- Excellent verbal and written communication skills, including translating clinical and technical feedback into actionable insights.
- Strong independent problem-solving skills.
- Comfortable with live conversations via chat, phone, and video.
- Ability to work effectively in a fast-growing, rapidly changing digital lab environment.

## Nice-to-haves
- Previous customer-facing laboratory experience.
- Additional European language skills, especially French, Dutch, or Spanish.

## Benefits
- Country-specific comprehensive benefits, typically including healthcare, dental coverage, mental health support, parental planning resources, retirement savings options, and paid time off.

## Similar jobs

- [Customer Support Engineer](https://hotfix.jobs/jobs/bfab0fd9-d5d8-44f4-a3aa-b9fae7f70cf2) - PlanetScale - Remote
- [Technical Support Engineer](https://hotfix.jobs/jobs/a4e5f7f6-852e-4ce2-94d4-f6d9280a8791) - ConductorOne - Remote - $120k – $140k/yr
- [Software Engineer, User Operations](https://hotfix.jobs/jobs/9adb5bd8-1815-4cfc-83a1-b9e513e3d7e1) - Cursor - Remote
- [Senior Supply Chain Specialist](https://hotfix.jobs/jobs/5afb4bbd-8e98-4d88-ba49-82c8ed5533cb) - OpenLoop - Remote

**Apply:** https://hotfix.jobs/jobs/bfb6a46f-bd30-4865-98fb-34039746918e
**Canonical:** https://hotfix.jobs/jobs/bfb6a46f-bd30-4865-98fb-34039746918e