# Incident Response Manager - Product & Engineering

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** New York, NY, San Francisco, CA, Seattle, WA
**Role:** DevOps / SRE
**Salary:** $290k – $365k/yr
**Experience:** 5+ years
**Skills:** Incident Management, Cloud Infrastructure, Distributed Systems, Monitoring Tools, Logs Analysis, Incident Metrics, Trend Analysis, On-Call Management, Incident Reviews, Escalation Frameworks
**Posted:** 2026-04-29

> Leads incident response operations for product and engineering, serving as on-call commander to coordinate cross-functional teams, manage communications, and improve processes during high-stakes incidents. Requires 5+ years in incident management with technical depth in infrastructure and cloud systems.

## Job Description

## Responsibilities
- Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
- Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
- Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
- Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
- Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
- Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
- Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents

## You May Be a Good Fit If You
- Have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents (not exclusively security or trust and safety)
- Have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where you had to create structure rather than inherit it
- Demonstrate a strong sense of ownership and urgency, with the ability to operate independently and make sound decisions under pressure without waiting for direction
- Are comfortable working in unprecedented situations where processes are still being defined and guidance may be incomplete or conflicting, leaving things better than you found them
- Have a track record of effective cross-functional collaboration, particularly with engineering, security, legal, communications, go-to-market, and executive leadership
- Bring a blameless, learning-oriented mindset to incident reviews, focused on systemic improvement rather than individual fault
- Have experience with cloud infrastructure incidents and enough technical depth across the stack to engage meaningfully with engineering teams during response, including comfort navigating distributed systems, **monitoring tools**, and **logs**
- Are analytically minded, with experience using data (incident metrics, queries, trend analysis) to inform decisions during response and to drive operational improvements over time
- Communicate clearly and calmly under pressure, both in real-time coordination and in post-incident written communications
- Thrive in high-volume, fast-paced environments and are energized by bringing operational discipline to complex, evolving situations

**Annual Salary: $290,000—$365,000 USD**

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