# Customer Success Manager, Industrials

**Company:** [Lumafield](https://hotfix.jobs/companies/lumafield)
**Location:** Boston, MA
**Role:** Customer Success
**Experience:** 8+ years
**Skills:** Lean, Process Improvement, Quality Control, Root Cause Analysis, Manufacturing, Engineering Analysis, Program Management, Account Management, Renewal Management, Executive Presentations
**Posted:** 2026-08-10

> Own post-sale customer relationships, adoption, renewals, and expansion for industrial accounts while translating engineering and manufacturing outcomes into measurable business value. Requires an engineering degree, 8+ years of technical and client-facing experience, and strong executive communication skills.

## Job Description

## Responsibilities
- Own customer relationships, revenue, contracts, and outcomes for assigned accounts.
- Act as a trusted advisor to engineering, quality, and operations teams.
- Identify opportunities to improve quality control, accelerate root cause analysis, and achieve operational efficiencies.
- Project manage delivery and adoption of technical solutions.
- Identify, track, and quantify business impact and demonstrate return on investment.
- Manage renewals, mitigate churn risk, and maintain account health.
- Identify upsell, cross-sell, and new use-case opportunities to expand product usage.
- Build and scale internal processes, templates, and best practices.

## Requirements
- Bachelor's degree in Engineering.
- 8+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management.
- Passion for Lean, process improvement, quality, and applying technology in manufacturing.
- Excellent verbal and written communication skills across organizational levels.
- Commercial business exposure and an understanding of budget cycles and planning.
- Ability to independently create and deliver executive-level presentations.
- Strong organization and comfort working in a rapidly scaling startup environment.

## Nice-to-haves
- MBA or equivalent business experience.
- Program management experience.

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