# Manager, Adoption Strategy

**Company:** [Ironclad](https://hotfix.jobs/companies/ironclad)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $158k – $168k/yr
**Experience:** 6+ years
**Skills:** ai platforms, salesforce agentforce, moveworks, copilot, technical consulting, Solutions Architecture, Customer Success, People Management, Change Management, Executive Communication
**Posted:** 2026-07-31

> Lead and develop a team of Adoption Strategists to drive AI platform adoption for enterprise clients at Ironclad. Focus on coaching, process building, metrics ownership, and hands-on support for complex accounts, requiring 6+ years experience including people management and enterprise AI platform expertise.

## Job Description

## What you'll do
- Manage, coach, and develop a team of Adoption Strategists, setting individual goals and conducting regular performance reviews
- Establish and refine team-level playbooks, engagement methodologies, and best practices for client discovery, rollout, and change management
- Stay directly involved with the team's highest-value or most technically complex accounts — supporting use case scoping, technical champion building, and proof-of-concept execution
- Own team-level delivery metrics: win rate, adoption outcomes, services revenue, time to value, renewal/expansion contribution, and engagement quality across the portfolio
- Partner with Sales, Product, and Engineering leadership to represent the practice on strategic partnerships and escalations
- Own hiring, onboarding, and headcount planning for the team as client demand scales
- Report team performance and capacity to practice leadership, flagging risks and resourcing needs

## What we're looking for
- Bachelor's degree in business, computer science, or related field
- 6–9 years of experience in AI/technical consulting, solutions architecture, or customer success, including 1–3 years of direct people management
- Hands-on experience with at least one enterprise AI platform (Salesforce Agentforce, Moveworks, Copilot, or similar)
- Demonstrated ability to build team processes and scale a practice through growth
- Strong executive-facing communication skills for high-stakes client and internal escalations

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