# Consumer Operations, Program Manager

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** New York, NY
**Role:** Product Operations
**Salary:** $150k – $211k/yr
**Experience:** 5+ years
**Skills:** SQL, Salesforce, prd, brd, CRM, Project Management, Cross-Functional Leadership, test case design, stakeholder coordination, operational metrics analysis
**Posted:** 2026-07-20

> Program manager leading operational requirements, workflows, and support strategies for Stripe's consumer products like Link and Crypto onramp. Requires 5+ years operations experience, SQL/data analysis, cross-functional project leadership, PRD/BRD writing, and CRM platform expertise.

## Job Description

## What you'll do

- Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments.
- Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows.
- Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience.
- Develop customer support strategies and implement tools to enhance self-service options for users.
- Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements.
- Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).

## Minimum requirements

- Bachelor's degree in Business, Management, Economics or a related field.
- 5 years of post-bachelor's progressive experience in Operations.
- 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
- 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
- 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
- 1 year experience coordinating feedback loops between end users, support teams and product teams.
- 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
- 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.

## Compensation

Base salary: $150,301 - $210,600/yr (sales commissions or bonuses, if applicable, in addition to base). Additional benefits may include equity, company bonus, 401(k) plan, medical/dental/vision benefits, and wellness stipends. 40 hrs/week. 50% telecommuting permitted.

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