# Senior IT Operations Manager

**Company:** [Brigit](https://hotfix.jobs/companies/brigit)
**Location:** New York, NY
**Role:** IT Support
**Salary:** $135k – $155k/yr
**Experience:** 6+ years
**Skills:** Okta, IAM, SSO, SAML, SCIM, GCP, Jira, Soc 1, SOC 2, PCI, Sox, Nist, ISO 27001, SIEM, Vpn
**Posted:** 2026-06-26

> Build and scale Brigit's internal IT Operations function, overseeing IAM (Okta), security tooling, compliance audits (SOC, PCI), MSP management, and documentation while mentoring one IT Support Specialist.

## Job Description

## What you’ll be doing

### Day-to-Day IT Operations
- Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization
- Work with our MSP to provision hardware and manage user onboarding and offboarding
- Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access
- Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don’t exist
- Review and update our IT Risk assessment on a quarterly basis

### Identity & Access Management
- Own Identity & Access Management (IAM) across Brigit
- Administer and continuously improve our Single Sign-On (SSO) environment with Okta, including SAML, SCIM, provisioning, deprovisioning, and role-based access control

### Security Infrastructure & Operations
- Implement and maintain security configurations across software, hardware, and cloud infrastructure in line with audit standards
- Manage security tooling: firewalls, SIEM, and intrusion detection/prevention systems
- Evaluate new technologies that improve security, scalability, automation, and the employee experience
- Serve as Brigit's IT/security point of contact with our parent company (Upbound) and affiliated brands - coordinating incident communication, aligning on policies, and pushing back where needed

### IT Audit Management & Support
- Serve as primary liaison for third-party IT audits (SOC I & II, PCI, penetration tests, SOX) in partnership with our compliance team
- Drive remediation planning for any audit findings

### Incident Management
- Participate in and help improve Brigit's incident response process
- Define escalation paths, classification standards, and post-incident review practices

### Documentation & Operational Excellence
- Own the creation, refinement, maintenance, and governance of all IT documentation, including system architecture docs, SOPs, operational runbooks, onboarding/offboarding documentation, knowledge base articles, and internal IT policies
- Develop and improve our Jira-based internal help desk, including process improvements and automation
- Establish documentation standards that improve consistency, knowledge sharing, audit readiness, and operational maturity
- Identify gaps in existing documentation and proactively build scalable processes where none currently exist

### Collaboration & Training
- Partner with Engineering to strengthen authentication, access controls, and security best practices across the organization
- Conduct internal security training to promote security awareness across the company
- Build trusted relationships with vendors, external partners, and third-party auditors to continuously assess and improve Brigit's security posture and IT ecosystem
- Contribute to Brigit’s internal AI task force from an IT and security lens

## What you have
- 6+ years of experience in IT, with 2+ years at a fast-growing tech company or startup environment required
- Hands-on experience with cloud infrastructure (ideally GCP)
- Experience managing an IDP Platform such as Okta
- Experience managing a managed service provider (MSP) such as Rippling
- Experience with Jira for help desk or project management is a plus
- Experience serving as the IT lead or primary liaison during SOC 1, SOC 2, PCI, penetration testing, or similar compliance audits
- Strong understanding of security frameworks such as NIST, ISO 27001, or similar
- Experience with implementing security tools and monitoring systems
- Excellent communication and leadership skills, with the ability to work cross-functionally
- Ability to balance long-term strategic initiatives with day-to-day operational needs
- Certifications such as CISSP, CISM, or equivalent are a plus

## Compensation
- The anticipated annual base salary for this position is $135,000 - $155,000. This range does not include any other compensation components or other benefits for which an individual may be eligible.
- Medical, dental, and vision insurance
- Flexible PTO Policy
- 401k plan
- Paid Parental Leave
- Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace Care for covered virtual therapy sessions and unlimited on demand health support
- Monthly reimbursements to use against wifi and cell phone bills
- Annual reimbursement for Learning & Development

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