# Enterprise Customer Success Manager

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Tokyo, Japan
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** B2B SaaS, Customer Success, Account Management, Enterprise Accounts, Observability, Security Platforms, MEDDIC, Usage Analytics, Onboarding, Customer Success Plans
**Posted:** 2026-08-12

> Drives adoption, customer health, and renewals for Datadog’s largest enterprise accounts by partnering across Sales and technical teams. Requires 3+ years in B2B SaaS Customer Success or Account Management, enterprise portfolio experience, and fluency in English and Japanese.

## Job Description

## Responsibilities
- Partner with Sales and Technical Solutions to proactively drive adoption from onboarding through maturity.
- Own and project-manage the onboarding process for new customers.
- Discover, own, and manage customer success plans.
- Maintain consistent alignment with decision-makers on the impact of their investment in Datadog.
- Build and maintain targeted relationships with influential stakeholders across the customer base.
- Collaborate cross-functionally with Sales, Support, Enablement, Product, Finance, and Legal.
- Monitor and analyze usage trends to uncover renewal opportunities and risks.
- Act as the primary owner of customer adoption and account health.
- Align customers' technical and business objectives with Datadog's observability and security platform offerings.
- Travel for customer onsite visits and events as required.

## Requirements
- 3+ years of experience in Customer Success or Account Management in B2B SaaS.
- Experience managing a portfolio that includes large enterprise accounts.
- Experience conducting discovery to understand customer pain points, objectives, and priorities.
- Excellent communication skills, including the ability to explain complex concepts and align them with customer needs.
- Ability to adapt messaging to different audiences.
- Fluent written and spoken English and Japanese.
- Comfortable working in a fast-paced environment and contributing to team best practices.

## Benefits and Growth
- Best-in-breed onboarding.
- Sales training in MEDDIC and Command of the Message.
- Inclusive company culture and opportunities to join Community Guilds.
- Intra-departmental mentor and buddy program.
- Continuous professional development, product training, and career pathing.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Generous and competitive benefits package.

Benefits may vary based on the country of employment and nature of employment.

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