# CX Business Intelligence Analyst

**Company:** [Gusto](https://hotfix.jobs/companies/gusto)
**Location:** Chicago, IL, Denver, CO, Las Vegas, NV, New York, NY, Phoenix, AZ, San Francisco, CA
**Role:** Data Analytics
**Salary:** $111k – $168k/yr
**Experience:** 3+ years
**Skills:** SQL, Python, Data Modeling, Schema Design, Snowflake, dbt, ETL, Data Governance, Data Quality, Streamlit, Databricks, Statistical Analysis, Ai Anomaly Detection, Salesforce
**Posted:** 2026-09-10

> Build and govern CX data pipelines, models, dashboards, and analytical frameworks while partnering with business and technical leaders. The role requires 3+ years in analytics, data engineering, or governance, plus strong SQL, Python, statistical, data modeling, and AI-assisted analytics experience.

## Job Description

## Responsibilities
- Own ambiguous CX data problems, analysis, and measurement frameworks.
- Deliver high-impact projects while managing trade-offs, expectations, and timelines.
- Partner with CX leaders, data science, data engineering, and Salesforce/tool developers on strategy.
- Apply statistical methods and AI-driven anomaly detection to identify opportunities and diagnose performance issues.
- Establish reliable sources of truth across messy and conflicting data sources.
- Define dbt and Snowflake pipeline requirements for evolving CX data sources.
- Build and maintain monitoring systems, Streamlit dashboards, reporting pipelines, and ETL workflows.
- Improve data modeling, schema design, data quality, governance, and adoption of data capabilities.
- Use AI in analytics workflows, including hypothesis generation, code drafting, reconciliation, validation, documentation, and task automation.
- Present complex findings to technical and non-technical stakeholders.
- Mentor data practitioners and promote data-informed decision-making.

## Requirements
- 3+ years of experience in data analytics, data engineering, or data governance.
- Strong SQL and Python proficiency, including analysis of large datasets.
- Strong foundation in data modeling, schema design, and data quality practices.
- Functional experience with cloud data platforms such as Snowflake.
- Experience building and maintaining reporting pipelines and ETL workflows.
- Experience designing or operating governance for AI-assisted analytics outputs, including validation standards, drift and source-of-truth audits, and human-review policies.
- Practical experience using AI in analytics workflows, with clear understanding of where human verification is required.
- Clear communication, independent execution, prioritization, and stakeholder management skills.

## Compensation
- Denver and most major metro locations: $111,160-$138,950 per year.
- San Francisco and New York: $134,735-$168,419 per year.
- Full-time employees receive benefits and equity (RSUs).

## Similar jobs

- [Business Intelligence Analyst](https://hotfix.jobs/jobs/f3e8441c-df21-44d6-a297-14cec3952585) - Square - Remote - $108k – $203k/yr
- [Market Research Manager](https://hotfix.jobs/jobs/b0f001f8-7a40-4ead-9331-cb1e0c41191e) - PointClickCare - Remote - $102k – $114k/yr
- [Data Analyst](https://hotfix.jobs/jobs/31eaeb2d-5a42-4f7f-ba58-8305eb7eea94) - Sprinter Health - Menlo Park, CA - $100k – $120k/yr
- [Asset Quality & Model Analyst](https://hotfix.jobs/jobs/9c87f682-e0ec-45c2-ad53-261490f7271a) - Upstart - Remote - $96k – $160k/yr
- [Data Analyst, Marketing](https://hotfix.jobs/jobs/ca49b434-8b6c-4aee-aac2-8c62346a2b8c) - Current - New York, NY - $130k – $175k/yr

**Apply:** https://hotfix.jobs/jobs/be72d41a-885a-4cc1-8b19-9fdd5b21ea85
**Canonical:** https://hotfix.jobs/jobs/be72d41a-885a-4cc1-8b19-9fdd5b21ea85