# IT Operations Specialist

**Company:** [Avride](https://hotfix.jobs/companies/avride)
**Location:** Austin, TX
**Role:** IT Support
**Skills:** macOS, Windows, Linux, Ticketing Systems, Google Workspace, Jamf, Intune, Python
**Posted:** 2026-05-29

> The IT Operations Specialist will support internal IT processes, ensuring employees are productive and equipped. This role focuses on day-to-day IT support, onboarding/offboarding, and managing IT requests and operations.

## Job Description

## What you will do

* Support onboarding and offboarding processes, including device preparation, equipment return, and coordination of required IT steps.
* Provide equipment, software, licenses, and day-to-day IT support to employees and contractors.
* Coordinate access requests and follow through on approvals and fulfillment to ensure timely access provisioning.
* Provide on-site support for employees and help with workplace IT needs such as meeting rooms, printers, and other shared office technology.
* Track hardware inventory and stock levels, help organize equipment logistics, and support procurement-related follow-up when needed.
* Work with internal stakeholders to keep IT requests, operational processes, documentation, and SLA-sensitive tasks running smoothly.

## What you will need

* Experience in IT Operations, IT support, workplace support, or a similar internal IT role.
* Hands-on experience supporting employees with day-to-day IT requests in macOS, Windows and Linux environments.
* Experience with onboarding and offboarding, equipment provisioning, software and license distribution, and access-related processes.
* Experience working with ticketing systems, request queues, and operational workflows with SLA-sensitive tasks.
* Attention to detail in process-driven work and keep requests moving to completion.

## Nice to have

* Experience with Google Workspace or similar internal IT systems.
* Experience with MDM or endpoint management tools such as Jamf, Intune, or similar.
* Experience helping with administration of internal IT systems, SaaS tools, or access management platforms.
* Python scripting skills or other automation experience.
* Experience in a fast-growing startup or product company.
* Experience supporting audit or compliance-related operational requirements in IT processes.

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**Apply:** https://hotfix.jobs/jobs/be6dbd2e-83dc-4912-a80a-8ce444488f43
**Canonical:** https://hotfix.jobs/jobs/be6dbd2e-83dc-4912-a80a-8ce444488f43