# Customer Success Manager, DFR Majors

**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** Remote
**Role:** Customer Success
**Salary:** $120k – $160k/yr
**Skills:** Customer Success, Project Management, public safety, law enforcement, unmanned aircraft systems, uas, part 107, sled, Account Management, quarterly business reviews, metrics based engagement
**Posted:** 2026-07-28

> Customer Success Manager responsible for implementation, adoption, retention, and expansion of Skydio's autonomous drone solutions for Public Safety and law enforcement customers in the Northwest and Midwest US. Requires experience in SLED, UAS technology, project management, and 40% travel.

## Job Description

## How you’ll make an impact
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our large enterprise customers for successful delivery of technology and services
- Develop healthy customer relationships through proactive support and cadence based follow ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- Create customer loyalty through proactive support and account management
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Ensure expansions and renewals through proactive support
- Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business

## What makes you a good fit
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion

## Requirements
- A strong desire to learn, innovate, and adapt to a growing and changing environment
- Willingness to travel approximately 40%
- Ability to obtain a Part 107 certificate

## Compensation
- The annual base salary range for this position is $120,000 - $160,000.
- Equity in the form of stock options.
- Comprehensive benefits including health insurance, paid vacation, sick leave, holiday pay, and 401K savings plan.
- Relocation assistance may be provided for eligible roles.

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