# Operations Specialist

**Company:** [Thatch](https://hotfix.jobs/companies/thatch)
**Location:** Austin, TX
**Role:** Revenue Operations
**Salary:** $85k – $100k/yr
**Experience:** 1+ years
**Skills:** Process Improvement, Stakeholder Management, analytical skills, Problem Solving, Project Management, Data Analysis, healthcare operations, payment reconciliation
**Posted:** 2026-07-27

> Operations Specialist supporting payment reconciliation, daily workflows, and process improvements for a health insurance platform. Requires 1-3 years operations experience in fast-growing startups, strong analytical skills, and a bachelor's degree.

## Job Description

## What you'll do

- Execute and assist with payment reconciliation: Assist with systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, and resolve discrepancies to maintain financial data integrity.
- Support daily operational workflows: Manage the daily task pipeline, process requests, and ensure timely completion of all operational tasks to meet service level agreements.
- Support the development of product and processes: Contribute to improvements in enrollment and payment infrastructure by testing new features, documenting workflows, and collaborating with engineering/product teams to build out new features.
- Assist with escalations with Support: Help resolve issues escalated by the Support team and communicate outcomes to relevant stakeholders.

## Background we're looking for

- 1-3 years of operations, consulting, or related experience at a high-growth startup or professional services firm
- Track record of building project teams or launching new products/initiatives
- Experience creating effective operational processes in ambiguous environments and managing complex stakeholder relationships
- Strong analytical, problem-solving, and organizational skills
- Bachelor's degree required

## Experience we’d be particularly excited about

- Experience in health insurance or benefits
- Process improvements with measurable results
- Diverse job experience with proven significant impact

## Estimated Compensation
$85,000–$100,000 USD

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