# Senior Client Success Manager

**Company:** [Cordial](https://hotfix.jobs/companies/cordial)
**Location:** Remote
**Role:** Customer Success
**Salary:** $115k – $145k/yr
**Experience:** 7+ years
**Skills:** SaaS, Email Marketing, Digital Marketing, Marketing Automation, MarTech, Project Management, Jira, Trello, Data Optimization, Personalization Technologies
**Posted:** 2026-05-13

> Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.

## Job Description

## Responsibilities
- Own the client success plan, executive engagement, technical understanding of client’s data and martech strategies, and proactively manage competitive threats.
- Be client obsessed: immerse in clients' world, change behaviors and processes for business impact, distinguish happy vs. successful clients.
- Think big picture: understand client's definition of success, business challenges, map Cordial features to needs.
- Act as Project Manager: create and deliver success plans, ensure Client Experience team (Solutions, Deliverability) achieves goals, own client cadence and program organization.
- Problem solve strategic campaign challenges and technical solutions.
- Drive renewals: own commercial relationship, forecasting, negotiation, contract execution.
- Drive expansion: understand martech strategies, data, capitalize account for renewal, expansion, advocacy.
- Partner with Channel Growth & Partnership team to align technology/service partners.
- Participate in business development/discovery meetings, partner with sales, marketing, product teams.

## Requirements
- Bachelor’s degree and 7+ years in enterprise client management at a SaaS company, preferably email/digital marketing.
- Technically wired: geek out on client data, optimize marketing campaigns, translate platform capabilities.
- Relationship builder: build long-term relationships across client organization levels.
- Self-starter: independent, organized, problem solver, detail-oriented.
- Excellent written/oral communication skills for business settings, technical/non-technical audiences.
- Navigate organizations cross-functionally (Product, Engineering, Sales), team player, strong negotiation skills.
- Strong project management: manage multiple projects/clients.
- Thrive in dynamic, autonomous startup environment.
- Embody company values.

## Nice-to-Haves
- Experience in enterprise marketing automation.
- Tools: Trello, Harvest, JIRA.
- Email/digital marketing technologies, personalization, optimization, advanced marketing automation.

## Compensation & Benefits
- $115,000 - $145,000 base salary (adjusted by experience/location).
- Equity, bonus, medical/dental/vision/life, 401k match, flexible time off, childcare/education reimbursements.

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