# Platform Consultant

**Company:** [Yext](https://hotfix.jobs/companies/yext)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $98k – $181k/yr
**Experience:** 3+ years
**Skills:** Data Modeling, Software Implementation, CRM, Data Integration, Website Development, SEO, Ai Optimization, Agile Software Development, Relational Databases, User Experience
**Posted:** 2026-05-01

> Platform Consultant serving as a Yext technical expert, managing client implementations, configuring the platform, and delivering scalable solutions. Requires 3-6 years of SaaS implementation or consulting experience with strong data modeling and technical skills.

## Job Description

## Responsibilities

### Technical Project Management (Manage a Book of Business)
- Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
- Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
- Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary
- Provide status updates on your work and communicate potential risks and opportunities to clients and the account team

### Tactical Client Delivery, Consulting, and Solution Architecture
- Understand complex technical issues in order to build scalable solutions for our clients
- Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
- Configure the Yext environment (Knowledge Graph, Pages, Listings, Search etc.) to meet customer requirements and business goals. This includes building Connectors (data integrations) and analyzing/importing customer data, and providing quality assurance over the information and content loaded into the Yext Platform
- Serve as a technical subject matter expert on Yext solutions to customers as well as internal teams. This includes providing Brand Visibility guidance (SEO, AIO, GEO), data modeling/integration best practices, and solution optimization guidance throughout engagements to drive customer return on investment

### Cross-functional Communication & Team Work
- Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects and drive assignments forward to completion
- Partner closely with the broader account team to ensure we are exceeding client expectations, working cross functionally with account managers, sellers, engineers, and designers to achieve success
- Collaborate with Developers, Designers, Delivery Managers, and other Platform Consultants when applicable to build out customer solutions
- Contribute to internal resources and process improvements, such as identifying potential areas to improve all aspects of the platform and products
- Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management

## Requirements
- BA/BS degree in any subject area, or similar college level education
- 3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles - preferably SaaS
- Strong data modeling and technical background (such as website development, data integrations, CRM design and management experience), with demonstrated ability of building scalable technical solutions
- Excellent communication & collaboration skills
- Excellent English, both written and verbal
- Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
- Ability to thrive in a cross-functional team environment
- Ability to learn new concepts quickly and apply them to your work
- Strong attention to detail, organized, process-driven
- Strong work ethic with the ability to work in a fast-paced and dynamic environment
- Takes pride in providing a high level of service and delivering consistent performance
- Fluency and interest in Artificial Intelligence (AI) usage, optimization, and tool creation
- Must be available for occasional travel (less than 5%)

## Nice-to-Haves
- Relational Databases
- Search Engine Optimization (SEO)
- Generative Engine Optimization (GEO)
- Artificial Intelligence Optimization (AIO)
- Local Digital Marketing
- Agile Software Development
- User Experience Best Practices

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