# Order Processor

**Company:** [Yubico](https://hotfix.jobs/companies/yubico)
**Location:** Santa Clara, CA
**Role:** Business Operations
**Salary:** $29 – $32/hr
**Experience:** 2+ years
**Skills:** NetSuite, Salesforce, Sfdc Service Cloud, Magento, Stripe, Google Workspace, Microsoft Office
**Posted:** 2026-05-07

> Processes and validates customer orders end-to-end in Salesforce, NetSuite, and YaaS portals, resolving issues across Sales, Finance, Logistics teams. Requires 2+ years order management experience, proficiency in enterprise tools, and onsite presence in Santa Clara, CA.

## Job Description

## Tasks & Responsibilities

- Execute accurate entry, validation, and processing of customer purchase orders in SFDC, NetSuite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
- Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
- Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
- Manage purchase order lifecycle and returns process according to company guidelines
- Handle inbound order-related support requests to maintain a positive customer experience
- Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
- Identify workflow bottlenecks and implement process improvements to increase team efficiency
- Provide timely status updates and escalate issues to the Sr. Manager, Order Management — US

## Basic Qualifications

- Minimum 2 years in a similar order processing, order management, or operations role. Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams
- Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe
- Proficient with Office/G‑Suite apps (Docs, Sheets, Slides)
- Demonstrated ability to document SOPs and implement process improvements
- Detail‑oriented, methodical, service‑minded, strong problem‑solving skills, and a desire to learn
- Excellent written and verbal communication

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**Apply:** https://hotfix.jobs/jobs/bd91bdda-16ad-4e9f-ae49-59e3257e7045
**Canonical:** https://hotfix.jobs/jobs/bd91bdda-16ad-4e9f-ae49-59e3257e7045