# Customer Education Program Manager

**Company:** [Ashby](https://hotfix.jobs/companies/ashby)
**Location:** Remote
**Role:** Technical Writing
**Salary:** $135k – $177k/yr
**Skills:** customer education, Technical Writing, product training, content development, Instructional Design, voiceover recording, Customer Success, Product Marketing, recruiting operations, in-app guidance
**Posted:** 2026-08-04

> Builds and maintains scalable customer education—including courses, playbooks, recordings, and tutorials—for a complex recruiting software product. The role requires strong writing, product-learning ability, customer empathy, stakeholder collaboration, and hands-on ownership from scoping through publication.

## Job Description

## Responsibilities
- Own net-new customer education work from concept through publication, including courses, playbooks, recordings, and other learning assets.
- Define the goal, audience, format, and scope of each learning asset; gather input, design the approach, and build it.
- Refresh and improve existing Academy content to keep it aligned with the product.
- Translate complex product workflows into clear, practical, outcome-oriented education.
- Partner with Customer Success, Product, Product Marketing, and Recruiting Operations Consulting to identify education opportunities and deliver assets at the right time.
- Contribute to systems, standards, and workflows that help Customer Education scale while maintaining high-quality learning experiences.
- Explore adjacent formats such as tutorials, in-app guidance, and other just-in-time learning experiences.
- Manage approximately 2–3 new courses or major playbooks per quarter, along with ongoing content refreshes and maintenance.
- Learn the product, write, record, design learning flows, review, refine, and ship content directly.

## Requirements
- Experience teaching complex products or processes through live instruction, writing, or both.
- Ability to learn complex products quickly through hands-on exploration, documentation, and collaboration with internal experts.
- Strong customer empathy and ability to translate complexity into practical coaching and content.
- Ability to manage multiple projects and adapt when priorities shift.
- Strong writing skills, with the ability to make complicated topics clear and useful.
- Comfort recording voiceovers for customer-facing content.
- Ability to own work end to end, from problem framing through build and launch.
- Strong collaboration skills with subject matter experts and other stakeholders.
- Sound judgment about scope, format, depth, and delivery speed.
- Meaningful experience owning autonomous work, improving how something is taught or documented, and focusing on outcomes.

## Nice-to-haves
- Background in customer education, enablement, implementation, solutions consulting, customer success, recruiting operations, or product training.
- Experience building courses, playbooks, tutorials, in-app guidance, or other scalable learning assets.

## Compensation and Benefits
- Annual salary range: $135,000–$176,813.
- Interview process includes a recruiting call, hiring manager interview, take-home assignment, final panel interview, take-home deep dive, and collaboration and communication interview.

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