# Senior Customer Success Manager

**Company:** [Vantage](https://hotfix.jobs/companies/vantage)
**Location:** Remote
**Role:** Customer Success
**Salary:** $140k – $160k/yr
**Experience:** 5+ years
**Skills:** Finops, Cloud Cost Management, AWS, Azure, GCP, Observability, Monitoring, Technical Account Management, B2B SaaS, Customer Success
**Posted:** 2026-05-21

> Lead post-sale customer engagement for a cloud cost transparency platform, owning onboarding, adoption, business reviews, and renewals while serving as the voice of the customer internally. Requires 5+ years in B2B tech/SaaS Customer Success or TAM roles with strong technical and FinOps experience.

## Job Description

## What You Will Do
- Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks
- Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution
- Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption
- Effectively engage at all levels of customer organization and stakeholder personas to ensure a comprehensive, multi-threaded engagement model

## What We're Looking For
- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS
- Strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals
- Previous experience with FinOps Cloud Cost Management solutions
- Bias for action and belief in continuous development; comfortable with ambiguity
- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts
- Strong emotional intelligence and the ability to empathize with customers

## Bonus Points
- Monitoring and observability expertise
- FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer
- AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader
- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant Data Visualization / financial product experience

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**Apply:** https://hotfix.jobs/jobs/bd5f6b4b-8364-46da-b93b-e132e24e8675
**Canonical:** https://hotfix.jobs/jobs/bd5f6b4b-8364-46da-b93b-e132e24e8675