# Legal Services Consultant

**Company:** [Eve](https://hotfix.jobs/companies/eve)
**Location:** Remote
**Role:** Customer Success
**Salary:** $150k – $190k/yr
**Experience:** 5+ years
**Skills:** Customer Success, legal tech, SaaS, Account Management, Data Analysis, Project Management, legal industry knowledge, Relationship Building, ROI Analysis, product adoption
**Posted:** 2026-07-23

> Drive client success, adoption, retention, and expansion for Eve's AI legal technology platform with plaintiff law firms. Manage high-value accounts, deliver onboarding and value realization, provide product feedback, and achieve key metrics around utilization, satisfaction, and revenue growth. Requires legal industry expertise and 5+ years in customer success.

## Job Description

## What You'll Do

- Drive Client Success and Growth: Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients. Achieve and maintain client satisfaction scores above 90%, while driving a 15% year-over-year increase in average contract value through strategic upsells and cross-sells.
- Onboarding: Enable teams at firms using Eve in 90 days or less.
- Maximize Product Utilization: Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features.
- Demonstrate Value: Generate 5+ annual case studies showcasing ROI. Develop 3+ new product use cases yearly.
- Contribute to Product Evolution: Provide client feedback to inform product roadmap development.
- Maintain Client Relationships: Achieve 90%+ retention rate through proactive engagement and support.

## What We're Looking For

- Legal Industry Expertise: Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
- Technical Proficiency: Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals.
- Data Analysis and Reporting: Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
- Project Management and Communication: Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.
- Problem-Solving and Adaptability: Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.
- Networking and Industry Engagement: Strong relationship-building skills with a willingness to travel for client visits and industry events.

## Preferred Qualifications

- 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
- Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
- Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
- Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
- Strong understanding of SaaS industry dynamics, particularly in legal technology.

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