# Strategic Account Manager

**Company:** [Morpho](https://hotfix.jobs/companies/morpho)
**Location:** Remote
**Role:** Account Management
**Experience:** 6+ years
**Skills:** Enterprise Account Management, Multi-Product Expansion, Executive Relationship Building, Blockchain Infrastructure, Smart Contracts, APIs, Custody, Liquidation, Oracle Structures, Enterprise Contracts, Kyc, Compliance, Sla Management, Net Dollar Retention
**Posted:** 2026-06-09

> Own and grow 3-5 strategic enterprise accounts at a DeFi lending protocol, driving multi-product expansion, executive relationships, and 100%+ TVL growth with 130%+ NDR.

## Job Description

## Responsibilities
- Own end-to-end relationships with 3 to 5 strategic enterprise accounts — from C-suite executive sponsors to product and engineering teams — acting as the primary touchpoint for account strategy, roadmap alignment, product launches, and mutual OKR planning.
- Design and lead account expansion strategy across the Morpho product suite for each account, identifying and quantifying 12-month expansion targets in ACV and active loan growth, and sequentially unlocking new product adoption.
- Build and run quarterly business reviews: set joint priorities, track adoption metrics such as active loan growth and product penetration, align on mutual expansion roadmaps, and escalate blockers.
- Build and maintain executive sponsor relationships with customer CFOs, CROs, and Heads of Crypto, and prepare and run the 2 to 4 high-stakes account reviews per quarter attended by Morpho's CEO.
- Navigate complex institutional requirements including legal, risk, KYC, compliance, contract terms, indemnification, collateral vetting, and SLA definitions, closing expanded agreements that both sides feel good about.
- Act as the strategic customer's voice inside Morpho: partner with Product, Engineering, and Protocol to translate security, compliance, performance, and UX requirements into prioritized roadmap inputs, and run architecture workshops to unblock technical integration friction.

## Must-have Experience & Skills
- 6+ years managing strategic enterprise accounts at a category-defining infrastructure or fintech company, with a proven track record of growing individual accounts from initial contract to 5X+ ACV through multi-product expansion.
- Strong executive presence with VP Product, CFO, and CRO at $1B+ companies; fluent in financial outcomes, capital efficiency, risk management, and governance conversations.
- Deep experience navigating complex enterprise contracts involving governance, regulatory, compliance, and technical clauses — SLAs, indemnification, termination — and reaching commercial outcomes both sides own.
- Technical fluency with enterprise systems and blockchain infrastructure: APIs, smart contracts, custody, liquidation, oracle structures. Comfortable following engineering conversations and debugging integration issues alongside product teams.
- Demonstrated success with multi-product expansion, taking customers from one product to multiple, with tracked net dollar retention of 130%+ preferred.
- Comfort operating with institutional crypto counterparties — exchanges, fintech platforms, custodians — and navigating regulatory uncertainty and collateral risk as structural features of the category.
- Strong ownership and autonomy — you set account strategy, prioritize your time, and drive outcomes without waiting for process or permission.
- Clear and crisp async communication across time zones and shifting priorities.
- Team-first mindset, low ego. Humble.

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