# Customer Education Manager, Webinars & Training

**Company:** [BioRender](https://hotfix.jobs/companies/biorender)
**Location:** Remote
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** Instructional Design, Webinar Platforms, Zoom Webinars, Lms, Teachable, Thinkific, Articulate, Customer.Io, Gainsight, Intercom
**Posted:** 2026-06-11

> Own and execute BioRender's webinar program and build formal training courses and certifications to drive platform adoption and user mastery. Requires 3+ years in customer education or enablement at a SaaS company plus a scientific background.

## Job Description

## What You’ll Do

### Own and Elevate the Webinar Program
- Serve as the primary host, facilitator, and face of BioRender’s 1:many webinar program — delivering live sessions that are engaging, high-quality, and grounded in adult-learning principles
- Own the execution of the full webinar calendar: planning with our team, content development, promotion coordination, and delivery
- Help to introduce localization across timezones and languages to expand global reach and accessibility
- Expand content variety — from platform how-tos and feature deep-dives to use-case-based sessions and Q&A formats
- Design and maintain standardized CSM-facing webinar playbooks, email templates, and modular slide decks so CSMs can promote and support sessions without building from scratch

### Deliver Specialized 1:1 Training for Enterprise Accounts
- Lead dedicated, customized training sessions for high-ARR enterprise accounts — tailoring content to their team’s specific use cases, workflows, and skill levels
- Help develop a scaled process for CSMs requesting live webinars through our team
- Support champions with train-the-trainer resources and internal rollout materials

### Build Formal Training Programs & Certifications
- Design and deliver structured learning paths for different user types — new users, power users, admins, and scientific roles
- Create digital learning courses that complement live webinars and enable self-paced skill-building at scale

## What We’re Looking For

### Required
- 3+ years in a customer education, training, instructional design, or customer-facing enablement role at a SaaS company
- Background in life sciences, biology, or a scientific discipline — or deep familiarity with how scientists work and communicate
- Have experience using the BioRender system — we love our users!
- Proven experience designing and delivering engaging live webinars or training sessions to large, diverse audiences
- Strong on-camera and on-stage presence — you’re a confident, polished communicator who can hold a room (virtual or otherwise) with both scientists and executives
- Experience building structured learning programs: courses, certifications, or multi-session training curricula
- Ability to create content independently — scripts, slide decks, facilitation guides, and follow-up materials
- Data-driven mindset: you track what’s working, iterate quickly, and can tie education programs to business outcomes
- Highly organized and self-directed — you can manage a complex webinar calendar while simultaneously building longer-term training infrastructure
- Collaborative and cross-functional — you work naturally with CS, Marketing, and Product to align programs with business priorities

### Bonus Points
- Experience with instructional design frameworks
- Familiarity with webinar platforms like Zoom Webinars, and LMS or course-authoring tools (Teachable, Thinkific, Articulate, etc.)
- Experience building train-the-trainer programs or champion advocacy models
- Comfort with localization strategy — adapting content for different regions, timezones, and languages
- Familiarity with lifecycle marketing or CS platforms (Customer.io, Gainsight, Intercom)

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