# Product Manager, IT

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Product Management
**Salary:** $226k – $264k/yr
**Experience:** 8+ years
**Skills:** Product Management, itsm, enterprise saas, Automation, Infrastructure, APIs, AI, agentic technologies
**Posted:** 2026-07-22

> Lead product vision, strategy, and execution for OpenAI's internal IT systems and platforms. Translate operational and technical needs into roadmaps that improve security, productivity, and employee experience using AI and agentic tools. Requires 8+ years PM experience with internal tools or enterprise platforms.

## Job Description

## Responsibilities
- Define and evolve product vision and roadmaps for core internal systems and platforms.
- Ensure tools enable productivity, scale securely, and deliver a seamless employee experience.
- Align priorities across IT, engineering, security, workplace and operational teams.
- Translate operational workflows and technical constraints into clear product requirements.
- Partner with engineering, security, and IT teams to ship reliable, well-designed systems.
- Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency.
- Validate impact in production, and scale improvements over time.
- Define success metrics and measure user experience, operational efficiency, and system reliability.
- Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement.
- Deliver measurable reductions in friction and support effort.
- Develop deep understanding of IT service management, support automation, and employee-facing internal tools across the OpenAI ecosystem.
- Understand systems end-to-end to develop a strong systems level point of view.
- Serve as a voice of the user, balancing usability, scale, reliability, security, and compliance requirements.

## Requirements
- 8+ years of product management experience, ideally including internal tools, enterprise software, platform, or operations-focused product work.
- Strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10.
- Ability to translate complex operational workflows and technical constraints into clear customer value and align diverse stakeholders toward a shared vision.
- Thrive in fast-changing environments where secure, reliable, and intuitive systems power people’s ability to do their best work.
- Excited to build on OpenAI models and internal agentic platforms, and to use our own technology to improve how we operate.

## Nice-to-Haves
- Experience applying AI and agentic technologies to build intelligent systems that automate workflows, improve reliability, and enhance the employee experience.
- Working knowledge of ITSM, employee support, enterprise SaaS, automation, or infrastructure domains, and how they integrate through APIs and shared platform services.

## Similar roles

- [Lead Product Manager, Consumer](https://hotfix.jobs/jobs/5cad118b-7727-46b6-bc7e-591009b6edff) - Posh - New York, NY - $225k – $245k/yr
- [Senior Product Manager](https://hotfix.jobs/jobs/a03b6706-e77d-46a0-8029-607c17bc5d4c) - Tremendous - Remote - $225k – $300k/yr
- [Product Manager, Schemas](https://hotfix.jobs/jobs/4de0d1a5-2217-44a0-9b7c-ad9b6c0e98db) - Benchling - San Francisco, CA - $227k – $307k/yr
- [Senior Product Manager - Prepaid Cards](https://hotfix.jobs/jobs/d5d13dd8-e255-48bb-8ca5-385fa6b1affc) - Tremendous - Remote - $225k – $300k/yr
- [Product Line Manager](https://hotfix.jobs/jobs/32b94c8d-86fd-471a-b948-de3c34b22d0c) - Illumio - Sunnyvale, CA - $225k – $270k/yr

**Apply:** https://hotfix.jobs/jobs/bbc0fcce-5452-49b3-a548-2636e4e1a20d
**Canonical:** https://hotfix.jobs/jobs/bbc0fcce-5452-49b3-a548-2636e4e1a20d