# Operations: Key Accounts

**Company:** [Codes Health](https://hotfix.jobs/companies/codes-health)
**Location:** New York, NY
**Role:** Account Management
**Experience:** 2+ years
**Skills:** SQL, Automations, Dashboards, Customer Success, Operations, Account Management, Auditing, Triage, Workflow Analysis
**Posted:** 2026-03-25

> Owns performance, adoption, and operations for key accounts at a fast-growing AI medical records platform. Drives usage, audits requests, manages specialists, and relays feedback to product/ops. Requires 2+ years experience, technical aptitude (SQL, automations), and strong communication.

## Job Description

## What you’ll do
- Own account-level performance across usage, turnaround time, request health, and efficiency
- Serve as the primary operator and strategic partner for some of our largest customers
- Proactively audit, track, and triage problematic records requests before they become bigger issues
- Build a strong understanding of each customer’s workflow, priorities, and pain points, and translate that into action
- Help manage our records specialists and establish more programmatic tracking for request health and operational performance
- Partner closely with operations and product to relay customer feedback, identify recurring friction points, and improve the customer experience
- Hold regular check-ins with key accounts around performance, product feedback, and opportunities to deepen usage

## Who you are
- A top-tier operator with 2+ years of experience in consulting, banking, customer success, operations, or high-growth startups
- A polished and excellent communicator. You will be in constant communication with customers, relaying updates, feedback, and issues both internally and externally
- Obsessed with details. This is not solely a big-picture role. You should be able to get into the weeds and pluck said weeds
- Highly organized and dependable. You are good at keeping many moving pieces in motion without letting things slip
- Technical or technical-adjacent. You should be able to build quick automations, tooling, dashboards, or SQL queries, or be eager to learn how to
- Comfortable operating with urgency in high-stakes environments where customers expect responsiveness and follow-through
- Energized by ownership. You like being the person who sees the full picture, catches what others miss, and makes things happen

## Compensation Details
- Competitive salary
- Healthcare, vision and dental insurance
- Early-stage equity opportunity
- 15 days PTO
- Benefits and a setup that works for you

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