# Solutions Engineer Lead (Post-Sales) | Housing

**Company:** [EliseAI](https://hotfix.jobs/companies/eliseai)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $190k – $215k/yr
**Experience:** 5+ years
**Skills:** SQL, Looker, Tableau, Power BI, Program Management, Cross-Functional Collaboration
**Posted:** 2025-09-04

> Leads post-sales Solutions Engineering team to drive client implementation, adoption, and product feedback loops. Requires 5+ years experience including 2+ in leadership, SQL proficiency, BI tools, and cross-functional program management.

## Job Description

## Key Responsibilities
- Lead, mentor, and grow a team of Solutions Engineers (Product Experts), fostering a culture of technical excellence, collaboration, and customer-centricity
- Set performance expectations, establish best practices, and guide the team in delivering scalable solutions
- Build cross-functional alignment by championing the role of Solutions Engineering across Sales, Support, AI Operations, and Product
- Partner cross functionally to oversee the launch of new products, ensuring smooth rollouts across internal teams and clients
- Ensure operational readiness for product launches by coordinating across Support, Operations, and Product Management
- Build strong partnerships with Product and Engineering, ensuring alignment between client needs, product enhancements, and business strategy
- Provide senior-level insight to executive stakeholders on product health, adoption and churn metrics, and opportunities for expansion
- Ensure Solutions Engineering serves as a strategic differentiator in the client lifecycle, driving retention and growth
- Own the customer feedback loop at scale, acting as Voice of the Customer, influencing product strategy and roadmap discussions with Product and Engineering leaders
- Drive accountability for turning client feedback into actionable improvements that strengthen both client outcomes and product competitiveness

## Requirements
- 5+ years of experience in solutions engineering, product management, technical account management, or a related post-sales role, with 2+ years in a leadership capacity
- Strong technical proficiency in **SQL** and familiarity with BI tools (e.g., **Looker**, **Tableau**, **Power BI**)
- Proven track record of program management and driving cross-functional initiatives
- Exceptional communication and presentation skills, with the ability to translate complex technical concepts into client-friendly language
- Experience working closely with Product and Engineering teams, ideally with exposure to product management
- A customer-first mindset, with the ability to balance strategic insight and tactical execution
- Willingness to work in person at our office 4-5 days a week

## Compensation
- Salary range: **$190,000 - $215,000**
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend
- Unlimited vacation and paid holidays
- Relocation packages

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